Expert help, great support
We take pride in taking great care of you.
How we help you
- Training by experts with industry background
- Flexible web training meets your schedule
- Guided Setup helps you get going
- Toll-free, unlimited support is always included
A new system is always exciting — right up until you have to get it going in your office. AdvancedMD makes the transition easy, and we keep you going with friendly, helpful support.
Setup and configuration
Once your service order is complete, you'll get access to your new pre-configured system within days, not weeks. Each new account includes:- All providers set up by AdvancedMD
- eClaims registration assistance
- Complete online master lists for carriers and CPT/ICD.9 codes
- Pre-configured defaults
- Patient and appointment data imports (additional charge)
Our software also includes an easy-to-use Guided Setup wizard to help you manage your implementation and fit the system to your needs and office workflow.
Training
AdvancedMD uses only experienced professionals for your training — people who have worked in medical office and billing environments, who understand your needs and can help you get the most out of your flexible new system.And, we offer web-based remote conference training in 2-hour blocks, so you can train your staff in smaller segments without having to close the office for a week.
Office computers
Remember, all you need are desktop PCs and broadband Internet access. Just run through our online checklist to verify your settings on each PC, and you're ready to go.Support when you need it
AdvancedMD solutions are easy to use, but should you need help, we're there for you. With unlimited toll-free phone support during business hours, unlimited email support, complete online help, and even optional after-hours service, we help you get answers fast. And we answer the phone on average within 1 minute. When was the last time you got that kind of help?We know getting started right is half the battle. Count on AdvancedMD to get you there.
