AdvancedMD Improves Client Communication with New User Forum and Corporate Blog
Salt Lake City, Utah - September 27, 2007 - AdvancedMD® Software, Inc. www.advancedmd.com, the leading provider of Web-based practice management solutions for physician offices , today announced that it recently launched the AdvancedMD User Forum and Corporate Blog to facilitate an open communication platform from which clients can share best practices, communicate with the company, and create a community of users that can learn and benefits from each other’s experience.
The AdvancedMD Blog can be found at http://advancedmd.wordpress.com/ and the forum can be found at https://userforums.advancedmd.com/
“The response to our new communications tools has been outstanding” said Jim Pack, President and CEO of AdvancedMD. “It is critical that we understand our clients needs and issues so that we can improve our products and services. These forums are just one more way for us to communicate directly with our clients and provide a vehicle for them to share experiences with one another. These kinds of communications help our clients be more efficient as medical billers and help us as a company to continue to provide the tools they need to thrive in a very competitive environment.”
When asked how he felt about possible public criticism, Mr. Pack commented: “One thing we’ve always done is face criticisms and problems head-on – problems are an opportunity to get better, and our forums are just another avenue where we can find ways to improve, discover and develop solutions, and turn frustrated customers into raving fans”.
Winner of the 2007 CODIE AWARD for "Best Healthcare Management Solution, AdvancedMD was recently named to the Inc. 500 List of Fastest Growing Private Companies in America. AdvancedMD maintains a 98% customer retention rate and serves over 7,000 providers, 22,000 users and manages over 10 million patient records nationwide.
About AdvancedMD Software
AdvancedMD delivers a market-leading Software-as-a-Service (SaaS) medical practice management and billing platform to 13,000 providers and 270 billing service providers nationwide. Because AdvancedMD processes more than 1M claims per month for 85 specialties, the company is able to identify payer rule changes quickly and continuously adjust the software to reflect the changes, enabling successful claims performance. Customers achieve first-pass claim acceptance rates of 95 percent or better, compared to the national average of 70 percent. The company’s all-in-one solution eliminates hardware and software license purchases while customers enjoy the freedom of no long-term contracts and one all-inclusive monthly fee. This subscription includes unlimited phone and email support from a team of healthcare and billing experts, free online training, enterprise-class data center security, automated hourly offsite backups of patient data and 99.9 percent uptime. The user interface is intuitive and easy to learn, enabling employees to become proficient faster. Comprehensive HIPAA compliance exceeds the capabilities of client-server practice management software, especially in the areas of patient data protection and backup. AdvancedMD enables billing service providers with centralized management of multiple clients and virtual staff no matter where they are located across the globe. AdvancedMD clients recognize immediate improvements to their financial performance through timely and accurate claims processing with workflow efficiency. For more information, please visit www.advancedmd.com.
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