AdvancedMD Celebrates Outstanding Customer Service & Support
Salt Lake City, Utah (PRWEB) - August 10, 2007 - AdvancedMD® Software, Inc. www.advancedmd.com, the leading provider of Web-based practice management solutions for physician offices and medical billing services, announced today that for another month in a row Customer Service & Support reported world-class support metrics.
"Average hold times for clients to get a live technical support representative on the line are consistently less than 60 seconds," said President & CEO Jim Pack. "Even with the tremendous growth that AdvancedMD is experiencing, we staff our technical support department with medical industry professionals to maintain the highest level of customer satisfaction in the industry."
AdvancedMD's Medical Billing Software features unlimited toll-free phone support during business hours, unlimited email support, complete online help, and even optional after-hours service.
About AdvancedMD Software
AdvancedMD delivers a market-leading Software-as-a-Service (SaaS) medical practice management and billing platform to 13,000 providers and 270 billing service providers nationwide. Because AdvancedMD processes more than 1M claims per month for 85 specialties, the company is able to identify payer rule changes quickly and continuously adjust the software to reflect the changes, enabling successful claims performance. Customers achieve first-pass claim acceptance rates of 95 percent or better, compared to the national average of 70 percent. The company’s all-in-one solution eliminates hardware and software license purchases while customers enjoy the freedom of no long-term contracts and one all-inclusive monthly fee. This subscription includes unlimited phone and email support from a team of healthcare and billing experts, free online training, enterprise-class data center security, automated hourly offsite backups of patient data and 99.9 percent uptime. The user interface is intuitive and easy to learn, enabling employees to become proficient faster. Comprehensive HIPAA compliance exceeds the capabilities of client-server practice management software, especially in the areas of patient data protection and backup. AdvancedMD enables billing service providers with centralized management of multiple clients and virtual staff no matter where they are located across the globe. AdvancedMD clients recognize immediate improvements to their financial performance through timely and accurate claims processing with workflow efficiency. For more information, please visit www.advancedmd.com.
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