Expert help when you need it
Unlike other solutions that leave it completely up to you to get up and running, our team of experienced implementation account managers work closely with you each step of the way to ensure that you go live on schedule, with minimal disruption to your practice and workload.
Our experienced team of implementation account managers have years of on-the-ground health care experience. With this background and industry knowledge, we are uniquely able to direct and guide you through application setup, training and the EDI process—making sure the right AdvancedMD resources are on hand so your transition to our practice automation tools is as smooth and as seamless as possible.
An AdvancedMD implementation account manager is assigned to your office to set goals and provide guidance in customizing the implementation process to meet your office needs. Our training professionals work to accommodate your schedule and develop a timeline to help meet your required deadlines. We frequently follow up to make sure things are on track for achieving your implementation goals.
Our team of friendly and knowledgeable support staff are fanatics about making sure issues get resolved as quickly as possible. When you contact our support team, you’re tapping into a dedicated pool of expert resources to help your practice remain as productive as possible.
Included with every plan is access to exclusive live and on-demand training resources and tools to learn how to best use AdvancedMD. We also offer additional training services for advanced certification as well as more individualized training. Ask a product specialist for details.
Webinars are interactive courses led by an experienced instructor in a virtual setting. These courses are the best combination of comprehensive instruction and participant interaction. Sessions are 60 to 90 minutes long and are held between 3 and 6 times a week depending on demand. Existing clients with new users can learn more about our webinars by contacting client experience.
The recorded webinars mirror the materials covered in the live webinars. They are designed so you can learn at your own pace—stop, rewind or fast forward. Complete a class all-at-once or pause and complete later. Sessions also include accompanying workbooks to enhance comprehension. Best of all, they are available free of charge 24/7.
eLearning courses incorporate more interactive elements to keep you engaged in the learning process. If you like to learn at your own pace utilizing audio, videos, simulations and quizzes, then eLearning is for you! Take advantage of learning your way with these free of charge, 24/7 eLearning options.
The video training library is also available 24/7. Once logged into AdvancedMD you can access the video library directly from the user dashboard. The library offers short, concise video training on specific areas of our application. These tutorials are free of charge and don’t require an iLearn account.
You're most likely running some form of scheduling, practice management, or billing software. We are experienced in handling transitions from many different platforms and data formats. Our data conversion experts will help you quickly and accurately convert, verify and import your previous data.
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