Patient Billing
ADP RCM performs all patient billing & follow-up functions for your practice. We understand that your patients are to you what our clients are to us – and we treat them with courtesy and respect.
Perhaps the insurance payer has paid their portion and the balance is due from the patient. Or, maybe the patient never had insurance. We take care of it all! Patients are generally sent a series of easy-to-understand statements. Should the patient fail to respond, a letter or call sequence is initiated to obtain payment. It is important to note that patients are provided with a toll-free number to call with any questions about their bill. These calls come to ADP RCM where they are answered as your billing office.
ADP RCM is not a collection agency, and therefore our letters and calls encourage your patients to work directly with us. This may mean setting up a budget plan or other mechanism to ensure you not only get paid, but retain patient loyalty. However, should a patient refuse to work with us, then ADP RCM will facilitate the transition of a balance to an outside collection agency for payment.