We work as a team for you, experienced in both technical support and clinical/medical billing/office experience.
Quick Resolution from Expert Technicians
When you contact our support organization, you are tapping into a dedicated pool of expert resources to help your practice become as productive as possible. You can expect quick resolution to your issues. Our technicians assist with the following:
- Quick and timely resolution with an emphasis on issues that impact your bottom line and performance
- Collaborative approach towards problems solving, pooling our knowledge to help you get to the quickest, most accurate resolution
- Prompt identification of system issues and resource routing within the company
- Prompt, friendly service to keep your practice running smoothly
We understand that we must earn your business month after month. We enjoy helping our customers succeed. You can always count on someone who is engaged and dedicated working to resolve your issue.
Resolution from a Collaborative Cross-functional Team
Our support, engineering and data center operation teams are located in the same building which allows us to work as a tightly integrated team, dedicated to quickly identifying, resolving and communicating on issues.
Seasoned Experience Counts when it Matters most
You can count on talking to someone who is an expert. We are constantly reinforcing our expert knowledge with weekly trainings and frequent cross-trainings on other areas of our organization. We hire people from all parts of the clinical and medical billing industry. Our employees have decades of combined experience in working at medical offices, paying insurance claims and supporting software.
- Cross-discipline experience
- Deep understanding of how the clinical, medical billing and practice management workflows work
- Technical expertise in software and specifically medical technologies
- Constant reinforcement of knowledge through frequent training and expertise sharing