Founded in 1978, Oklahoma Otolaryngology Associates, LLC (OOA) now serves 6,200 patients per year from eight locations and three rural satellite clinics. The 13 physicians, three physician assistants and nine audiologists in this ENT and head and neck surgery practice were looking for an EHR system that would satisfy each individual practitioner’s experience with the interface. Thanks to Rhythm, the AdvancedMD fully integrated, cloud-based workflow platform of smart applications, created specifically for independent medical practices, OOA not only adopted an easy-to-use EHR that simplifies clinical documentation but also incorporated six additional AdvancedMD modules that resulted in improved administrative outcomes and patient contact systems.
Because of its focus on specialty episodic care rather than ongoing primary care, Oklahoma Otolaryngology has limited need for ongoing patient communications. However, Ms. Amanda Foutch, Oklahoma Otolaryngology’s Administrator and a 16-year veteran of the practice, asserts that their patients have benefitted from the AdvancedMD intake form for its new patient portal, making it easier for them to provide the necessary information. The practice is also looking at the AdvancedMD Reputation Management tool, something Ms. Foutch considers “low cost but with great rewards” in monitoring crucial patient satisfaction levels.