Get Live Chat Request a Callback Get live demo

← Back

Protecting Your Practice from Growing Telehealth Cybersecurity Threats (Part 2)


Part one of this blog post describes a report that just came out about how hackers are increasingly targeting healthcare clinics through their telemedicine and telehealth platforms. As more clinics are using new (and sometimes unsecured) networks, devices, and software platforms to provide virtual care, it’s a ripe target for cybercriminals. Here are some things you can do right now to secure your patient data and protect your practice from these attacks.

Use Only Secure Platforms

One of the most important ways to protect patient information is with fully encrypted and secure software platforms. That includes telemedicine and telehealth, but also your other practice management software. Everything from your scheduling software to your EHR and medical billing system houses patient data and should be protected with the highest level of security. Choose a software vendor that takes data protection seriously and has a track record that reflects their commitment.

Train Staff to Spot Phishing and Similar Scams

The weak link in most organizations is the people. Training your staff to spot a scam email or a similar risk can help reduce the chance that your clinic becomes a victim of these cybercriminals. Scammers today use increasingly sophisticated methods to trick people using social engineering. This can take many forms, including:

  • Phishing – tricking people to reveal private information through scam emails, websites, or text messages.
  • Spear phishing – targeted attacks against specific individuals, for example, the office manager or someone else who controls financial information for a clinic.
  • Pretexting – using a false identity to trick someone into giving up information.
  • Vishing – voicemails that encourage urgent action to prevent a (fake) threat.

Be Careful with Mobile Devices

As the volume of virtual care increases and providers and staff are increasingly working from places outside of normal clinic locations, the use of mobile devices is on the rise. It’s critical that you are using devices that are properly secured, and only accessing patient data through secure platforms like those available from AdvancedMD. It’s also critical to keep an accurate log of what mobile devices you and your staff use to access patient information:

  • Laptops
  • Tablets
  • Smartphones

If any of these are stolen, you need to immediately lock down the device or be prepared to take mitigation steps to reduce the risk of stolen patient data getting out.

Data security is essential in today’s medical clinics. Find out how AdvancedMD can help protect your patient information. Our HIPAA-compliant and fully encrypted scheduling, practice management software, telemedicine and telehealth systems, EHR, medical billing, and payment processing software ensure that your data is always secure.

Topic: Telemedicine

Other Resources Related to This Topic


2024 Winter Release On-Demand Webinar

We’re excited to share the new features and many enhancements to our practice management, EHR,...


The Current State of Telehealth in Ambulatory Care

Since 2020, the healthcare industry has widely adopted the use of telehealth or virtual appointments....

Patient Experience

2023 Telehealth Trends – Survey Results

  We recently reached out to our customers and a select group of prospective customers...

“The money I have invested in AdvancedMD is miniscule compared to the return. I have never been more efficient – ever – in my professional life as I am now.”

Jed Shay, MD
The Pain Care Center

Read the story  ›

“[Our] patients are very well-educated and well-informed, and they want to see results quickly. The practice has to run extremely efficiently and be accessible to them. The nice thing about [AdvancedMD] is it has allowed me to be more efficient both in and out of the office. Now I don’t have to come back into the office, which is great for my family and everything else. It saves me a lot of time – probably an hour a day on the three days I work in the second office.”

Keith Berkowitz, MD
Center for Balanced Health

Read the story  ›
Estaban Lavato, MD - La Loma Medical Center

“The best thing I ever did in private practice was getting AdvancedMD—it has liberated me.”

Estaban Lavato, MD
La Loma Medical Center

“Having integrated practice management and EHR is absolutely wonderful, you don’t have to flip back and forth between systems—all of your information is at hand when needed.”

Raju Raval, MD

Read the story  ›