Raise Your Patient Satisfaction Scores: 2 Planning Tips, Part 1 Of 2

Features Navigation

Get Live Chat Get custom pricing Get live demo

← Back

Raise Your Patient Satisfaction Scores: 2 Planning Tips, Part 1 of 2

EMR/EHR

advancedmd-articles-strategic_planning_tips
Prioritize patient-centered care

Strategic planning begins with evaluating your practice from your patient’s point of view. If you can pinpoint what makes your patients unhappy, you can implement strategies to fix it–before it shows up in a poor survey result. Think about what makes patients frustrated with your service. Some common culprits are:

  • Filling out forms
  • Long wait times
  • Lack of communication
  • Waiting to get test results

There are two key areas where you can improve your practice to keep your patients happy, streamline your clinical efficiency, and ensure good survey responses. First, focus on practice management strategies that will streamline the check-in process for your patients. Next, take advantage of technology that gives your patients the ability to securely communicate with you and improves their access to medical information.

Tip #1 Streamline check-in
Streamlining the check-in process is a good place to start. Create a strategic plan to make your front desk operations as convenient as possible. AdvancedMD has several time-saving solutions to eliminate the bottlenecks that happen when your staff has to search for patient insurance, billing, and personal information. AdvancedPatient includes a kiosk for completing patient forms and speeding up check-in with:

  • One-click display of patient demographic information for quick review and verification
  • eEligibility that automatically confirms patient insurance coverage prior to the appointment
  • An iPad check-in kiosk for patients to securely read, edit, and sign documents and forms
  • Completed forms are automatically added to the patient’s chart; no scanning required

With the mandatory reporting of patient satisfaction scores only one year away, it’s never too early to create a strategy for keeping your patients happy in 2016. Learn how a little strategic planning now will pave the way to more patient satisfaction, a better front office experience, and high scores for quality care in the New Year.

Download the AdvancedMD guide, 2016: The year you make a strategic plan.



Topic: EMR/EHR, Patient Experience


Other Resources Related to This Topic


EMR/EHR

Mobile EHR Demo

Watch this two-minute demo of our mobile EHR app to learn how you can enjoy...

EMR/EHR

Interoperability Demo

You expect software today to deliver on the promise of successfully transmitting and sharing accurate...

EMR/EHR

Clinical Quality Reporting Demo

Clinical Quality Reporting is unified within our practice management, EHR and patient engagement suite to...

“The money I have invested in AdvancedMD is miniscule compared to the return. I have never been more efficient – ever – in my professional life as I am now.”

Jed Shay, MD
The Pain Care Center

Read the story  ›

“[Our] patients are very well-educated and well-informed, and they want to see results quickly. The practice has to run extremely efficiently and be accessible to them. The nice thing about [AdvancedMD] is it has allowed me to be more efficient both in and out of the office. Now I don’t have to come back into the office, which is great for my family and everything else. It saves me a lot of time – probably an hour a day on the three days I work in the second office.”

Keith Berkowitz, MD
Center for Balanced Health

Read the story  ›
Estaban Lavato, MD - La Loma Medical Center

“The best thing I ever did in private practice was getting AdvancedMD—it has liberated me.”

Estaban Lavato, MD
La Loma Medical Center

“Having integrated practice management and EHR is absolutely wonderful, you don’t have to flip back and forth between systems—all of your information is at hand when needed.”

Raju Raval, MD

Read the story  ›