Features Navigation

Get Live Chat Request a Callback Get live demo

← Back

Important Ways COVID-19 Should Change Your Clinic Moving Forward (Part 1)


Docs in Front Office | AdvancedMD

Right now it might be difficult to think about how things might change in the coming years—after all, most providers are just thinking about how to stay afloat right now with everything about how you used to provide care thrown into disarray, but now is actually a great time to start brainstorming about the future of your clinic and ways that the current adjustments could actually become a permanent part of how you provide medical care.

Telemedicine & Telehealth

For many years the prospect of telemedicine has been discussed as part of the future of healthcare, but even as recently as just two years ago, fewer than half of providers reported offering it to patients. When a highly contagious respiratory virus hit, and clinics for non-emergency care had to shut down along with other businesses, those who weren’t using telemedicine and telehealth services scrambled to make it available.

One of the surprising things for many clinicians was just how many patients they actually could see virtually, despite reservations about the inability to be face-to-face with a patient during an exam. While there are still limitations to telemedicine appointments, the overall trend toward offering more telehealth services, including virtual telemedicine appointments, should be part of your future plans. It offers a level of convenience that many patients will soon demand, but also expands your ability to see patients who were physically unable to get in for in-person visits—these patients often need more care, not less, so having a virtual option is essential.

If you rushed to implement telemedicine or you haven’t put it in place yet but you want to, it’s important to carefully evaluate what platform you use to find one that is user-friendly, convenient, and can be integrated with other technology in your clinic, like your practice management software and your EHR.

Kiosks & Online Check-in Options

As clinics open back up after COVID-19, many will start using technologies that limit in-person or face-to-face contact with staff, such as offering online check-in prior to an appointment or kiosks and tablets at check-in. Even when the pandemic concerns are in the rearview mirror, these technologies offer convenience for patients, and they streamline your front-desk workflows, freeing up more time for your staff to do other tasks besides check-in.

In part two of this blog post, we’ll cover some additional things that have dramatically changed during the COVID-19 pandemic, and why we believe they should become a more permanent part of the way your clinic operates in the future. In the meantime, contact us to learn more about how AdvancedMD can help your clinic move past pandemic stress and into a more efficient, effective healthcare future.

Topic: Telemedicine

Other Resources Related to This Topic


The Current State of Telehealth in Ambulatory Care

Since 2020, the healthcare industry has widely adopted the use of telehealth or virtual appointments....

Patient Experience

2023 Telehealth Trends – Survey Results

  We recently reached out to our customers and a select group of prospective customers...


Telehealth Demo

Our revolutionary new telemedicine (telehealth) care feature is seamlessly unified within our EHR, practice management,...

“The money I have invested in AdvancedMD is miniscule compared to the return. I have never been more efficient – ever – in my professional life as I am now.”

Jed Shay, MD
The Pain Care Center

Read the story  ›

“[Our] patients are very well-educated and well-informed, and they want to see results quickly. The practice has to run extremely efficiently and be accessible to them. The nice thing about [AdvancedMD] is it has allowed me to be more efficient both in and out of the office. Now I don’t have to come back into the office, which is great for my family and everything else. It saves me a lot of time – probably an hour a day on the three days I work in the second office.”

Keith Berkowitz, MD
Center for Balanced Health

Read the story  ›
Estaban Lavato, MD - La Loma Medical Center

“The best thing I ever did in private practice was getting AdvancedMD—it has liberated me.”

Estaban Lavato, MD
La Loma Medical Center

“Having integrated practice management and EHR is absolutely wonderful, you don’t have to flip back and forth between systems—all of your information is at hand when needed.”

Raju Raval, MD

Read the story  ›