Features Navigation

Live Chat (800) 825-0224 Live Demo

3 Things that Can Improve Your Clinic’s Workflows Today

Blog Article

Mobile Scheduling | AdvancedMD

Workflows are one of the things that most medical offices know are important, and many don’t spend enough time focusing on them. But some simple adjustments to your workflow—and the right tools in place to augment your staff’s efforts—can significantly improve your ability to see patients, cut down on wait times, and increase clinic revenue. Here are three tools you should be using that can cut down on manual work your staff is already doing.

1: Automated Appointment Reminders

Patient appointments are the single most important revenue driver in your business, so making sure that patients show up for their scheduled appointment is critical to your operation. In fact, missed appointments cost medical providers $150 billion each year. For many years, clinics have used phone calls to remind patients about upcoming appointments. While these are better than nothing for cutting down no-shows, they require a significant amount of staff time to make all those phone calls.

Automated reminders through text and email are easier, more effective, and take no additional staff time at all. Schedule appointments in your practice management system, enter the email address and mobile phone number for the patient, and automated reminders go out at specified intervals. Your staff may still need to call a few patients who don’t have email or a mobile phone where they accept text messages, but it will take a lot less time.

2: Online Patient Check-In

Another way to free up staff time and streamline workflows is with online patient check-in options. Sending out information to your patient in advance of the appointment via email or a patient portal allows them to fill in the information, including updating their address and phone number, checking their medication list, reviewing insurance information, filling out consent forms, and even paying the copay before they arrive. Mobile-friendly check-in provides these options conveniently from any smartphone or tablet. Patients arrive already checked in, so your staff can spend more time on other tasks and patients won’t need to share private health information in a crowded waiting room.

3: Patient Portals for E-Prescribing

Patient portals are another way to reduce wasted staff time, especially when it comes to prescription refills. They allow patients to request a refill electronically, you or your staff to approve it, and the information is automatically sent to the pharmacy. It takes just a few seconds for your staff rather than several minutes (or longer) to get the patient on the phone, verify medication details, and send it to the pharmacy via fax or with another phone call. Patients also appreciate the convenience of being able to request refills anytime day or night, even after your clinic business hours.

Learn more about how you can streamline clinic workflows with the right technology and get started today with the tools from AdvancedMD.


Request a personalized demo

Schedule a demo of AdvancedMD & receive a $20 Amazon gift card.

Schedule demo

Topic: Patient Experience | Content Type: Blog Article

“If you want to be focused on your practice and not worry about infrastructure, this is it. It’s transparent, just like when I plug something into the wall I’m not worried about what the voltage is and what’s the availability; it’s just there—like AdvancedMD. It does it so well sometimes you don’t appreciate it until you really think about it.”

Judy Feingold
Occupational Therapist

“[Our] patients are very well-educated and well-informed, and they want to see results quickly. The practice has to run extremely efficiently and be accessible to them. The nice thing about [AdvancedMD] is it has allowed me to be more efficient both in and out of the office. Now I don’t have to come back into the office, which is great for my family and everything else. It saves me a lot of time – probably an hour a day on the three days I work in the second office.”

Keith Berkowitz, MD
Center for Balanced Health

Read the story  ›

“Having complete, complex reports right at your fingertips is invaluable to your practice’s health–it’s charting waters to these uncertain business times.”

Ron Rosenberg, PA
Practice Management Resource Group

Read the story  ›

“With the new scheduler and EHR, we get a lot of the information up front, so when the patient comes in, unless they have something changed insurance-wise they’re already verified and ready to be taken back right away, it also makes it much easier for billing.”

Nancy Sutter
Office manager