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Maintaining a healthy revenue cycle means tapping into the consumer mentality

Blog Article

Increasingly, revenue cycle health now requires meeting patients halfway or more, with convenience and access at the center.

A healthy revenue cycle can’t stay healthy for long without a strong collections process, and collections can’t stay strong unless there’s money to collect. That means health systems are increasingly behaving like brands, seeking to attract patients — and their pocketbooks.

Nowadays, attracting patients means taking a more consumer-focused approach to care delivery, which generally requires providers to offer some of the little things found in the retail industry, like convenience and mobile access to scheduling and bill paying. Bells and whistles, once luxuries, have become a necessity.

Convenience can come in many forms; telehealth, retail clinics and online bill pay options all qualify. And the push to offer these amenities may intensify in the wake of recent findings from NRC Health and CHRISTUS Health: Convenience is now the number one factor that influences which provider a consumer will select for their care.

Continue reading, including an interview with Naveen Sarabu, VP of Product at AdvancedMD.

 

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Topic: Patient Experience, Revenue Cycle Management | Content Type: Blog Article

“If we are waiting for a delivery or in between surgeries, we can log in, check messages or patient information and send electronic prescriptions as needed. Mobility is a good thing, and certainly being able to coordinate care with our patients from multiple locations is definitely a plus.”

Lisbeth Chang, MD
Sunrise Women’s Medical Group

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“The doctor who is not using AdvancedMD right now, is wasting his time.”

Armando Diez
Owner – Florida Pro Health

“With the new scheduler and EHR, we get a lot of the information up front, so when the patient comes in, unless they have something changed insurance-wise they’re already verified and ready to be taken back right away, it also makes it much easier for billing.”

Nancy Sutter
Office manager

“[Our] patients are very well-educated and well-informed, and they want to see results quickly. The practice has to run extremely efficiently and be accessible to them. The nice thing about [AdvancedMD] is it has allowed me to be more efficient both in and out of the office. Now I don’t have to come back into the office, which is great for my family and everything else. It saves me a lot of time – probably an hour a day on the three days I work in the second office.”

Keith Berkowitz, MD
Center for Balanced Health

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