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New Global Phone Number Search to Find a Patient & Responsible Party



We have updated the Patient and Responsible Party search functionality to now consider all phone number fields in a patient record when performing a search by telephone number. Previously, the system would only consider the home phone number field when searching for a patient by telephone number.

Any phone number in the phone numbers field will search when searching by phone.


You can use the shortcut “–“ key or manually enter the phone number and select Phone. From this screen, you can search for a phone number not listed as the home phone.


Nowadays cell phones in many households have replaced home phones. Searching by any phone number you have on file allows you to easily find and connect with patients. Plus, calling a patient with their contact information up and readily available makes the phone interaction seamless.

Have you ever received a voicemail message and are unable to hear the patient details or chart/ account numbers? You can now search by the phone number to obtain what patient was calling to decrease the amount of time it takes to resolve the call. If your voicemail machine failed to record or the patient didn’t leave a message, but you have the caller ID, you can search for that phone number and easily call the patient back.

Topic: EMR/EHR, Patient Experience | Content Type: Blog Articles

“Having complete, complex reports right at your fingertips is invaluable to your practice’s health–it’s charting waters to these uncertain business times.”

Ron Rosenberg, PA
Practice Management Resource Group

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“[Our] patients are very well-educated and well-informed, and they want to see results quickly. The practice has to run extremely efficiently and be accessible to them. The nice thing about [AdvancedMD] is it has allowed me to be more efficient both in and out of the office. Now I don’t have to come back into the office, which is great for my family and everything else. It saves me a lot of time – probably an hour a day on the three days I work in the second office.”

Keith Berkowitz, MD
Center for Balanced Health

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“Other companies made their offers, but they required so much more money up front, I’ve seen a lot of different systems in my 18 years in billing. If you are looking for an easy-to-learn, cost-effective solution, AdvancedMD is your answer.”

Gloria Johnson
Billing manager

“If you want to be focused on your practice and not worry about infrastructure, this is it. It’s transparent, just like when I plug something into the wall I’m not worried about what the voltage is and what’s the availability; it’s just there—like AdvancedMD. It does it so well sometimes you don’t appreciate it until you really think about it.”

Judy Feingold
Occupational Therapist