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Patient Financial Engagement in a Post-COVID-19 World

Blog Article

Collecting payments is a difficult part of private practice operations, but it’s also one of the most necessary parts because it is the only way to keep your clinic running. As costs for healthcare have climbed over the past several years, payers and employers have shifted more of the financial burden to patients, who have to juggle multiple financial responsibilities and often don’t prioritize paying medical bills.

Recent worldwide and national events have further exacerbated this problem. Patients who are losing their jobs, their paychecks, their savings, and perhaps also their insurance coverage, may struggle to pay for even the most necessary and basic care.

In spite of these challenges, there are things that practices can do today to engage patients in the payment process while patients remaining sympathetic to the financial hardships they may be facing. While some of this may be a little uncomfortable at first, these 7 best practices offer both practical and proven methods for working with patients while also taking control of your payment collection efforts.

Download this free eBook entitled Patient Financial Engagement in a Post-COVID-19 World: 7 Head-on Initiatives that Help Patients Pay (and feel good about it) to learn more.

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Topic: EMR/EHR, Medical Billing | Content Type: Blog Article

“Everybody still does basically the same thing; they just do it in a different and better way that’s more efficient.”

Steve Wampler, MD
Greenhill Family Clinic

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“[Our] patients are very well-educated and well-informed, and they want to see results quickly. The practice has to run extremely efficiently and be accessible to them. The nice thing about [AdvancedMD] is it has allowed me to be more efficient both in and out of the office. Now I don’t have to come back into the office, which is great for my family and everything else. It saves me a lot of time – probably an hour a day on the three days I work in the second office.”

Keith Berkowitz, MD
Center for Balanced Health

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“Having integrated practice management and EHR is absolutely wonderful, you don’t have to flip back and forth between systems—all of your information is at hand when needed.”

Raju Raval, MD

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“If we are waiting for a delivery or in between surgeries, we can log in, check messages or patient information and send electronic prescriptions as needed. Mobility is a good thing, and certainly being able to coordinate care with our patients from multiple locations is definitely a plus.”

Lisbeth Chang, MD
Sunrise Women’s Medical Group

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