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Raise Your Patient Satisfaction Scores: 2 Planning Tips, Part 2 of 2


Prioritize patient-centered care
Strategic planning begins with evaluating your practice from your patient’s point of view. If you can pinpoint what makes your patients unhappy, you can implement strategies to fix it–before it shows up in a poor survey result. Think about what makes patients frustrated with your service. Some common culprits are:

  • Filling out forms
  • Long wait times
  • Lack of communication
  • Waiting to get test results

There are two key areas where you can improve your practice to keep your patients happy, streamline your clinical efficiency, and ensure good survey responses. First, focus on practice management strategies that will streamline the check-in process for your patients. Next, take advantage of technology that gives your patients the ability to securely communicate with you and improves their access to medical information.

Tip #2 Improve access to medical information
Your strategic plan should include offering your patients a secure, convenient online portal to improve communication and management of their medical information. The AdvancedMD patient portal is integrated with our EHR and PM systems to deliver a unified solution that maximizes staff time and productivity. A patient portal will boost your patients’ satisfaction by offering a convenient, secure way to:

  • Send messages
  • Schedule appointments
  • Complete forms & sign documents
  • Request prescription refills
  • Make payments

With the mandatory reporting of patient satisfaction scores only one year away, it’s never too early to create a strategy for keeping your patients happy in 2016. Learn how a little strategic planning now will pave the way to more patient satisfaction, a better front office experience, and high scores for quality care in the New Year.

Download the AdvancedMD guide, 2016: The year you make a strategic plan.

Topic: EMR/EHR, Patient Experience | Content Type: Blog Articles

“[Our] patients are very well-educated and well-informed, and they want to see results quickly. The practice has to run extremely efficiently and be accessible to them. The nice thing about [AdvancedMD] is it has allowed me to be more efficient both in and out of the office. Now I don’t have to come back into the office, which is great for my family and everything else. It saves me a lot of time – probably an hour a day on the three days I work in the second office.”

Keith Berkowitz, MD
Center for Balanced Health

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“Other companies made their offers, but they required so much more money up front, I’ve seen a lot of different systems in my 18 years in billing. If you are looking for an easy-to-learn, cost-effective solution, AdvancedMD is your answer.”

Gloria Johnson
Billing manager

“The nice thing about AdvancedMD is claims are cleared before they are forwarded to various insurance companies. We know very, very quickly if we have some defective portion on our claim.”

Dwight Romriell, DMD

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“Having integrated practice management and EHR is absolutely wonderful, you don’t have to flip back and forth between systems—all of your information is at hand when needed.”

Raju Raval, MD

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