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Reputation management and patient engagement work hand in glove

Blog Article

They say, your reputation precedes you, and it has never been truer than in the digital world replete with online reviews.

Easier said than done. Managing clinical visits, documentation and, for many physicians, also billing and everyday business tasks is a priority. There are only so many hours in the day. But in light of shifting trends in consumer behavior and payment responsibilities, ignoring reputation management can undermine the practice’s other efforts. Conversely, listening to and addressing patient feedback can enhance the practice in many ways.

Continue reading the article in Physicians Practice.

 

By Jon Dinchak, MBA, PMP, Sr Product Manager at AdvancedMD

 

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Topic: EMR/EHR, Patient Experience | Content Type: Blog Article

“With the new scheduler and EHR, we get a lot of the information up front, so when the patient comes in, unless they have something changed insurance-wise they’re already verified and ready to be taken back right away, it also makes it much easier for billing.”

Nancy Sutter
Office manager

“Having complete, complex reports right at your fingertips is invaluable to your practice’s health–it’s charting waters to these uncertain business times.”

Ron Rosenberg, PA
Practice Management Resource Group

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“If we are waiting for a delivery or in between surgeries, we can log in, check messages or patient information and send electronic prescriptions as needed. Mobility is a good thing, and certainly being able to coordinate care with our patients from multiple locations is definitely a plus.”

Lisbeth Chang, MD
Sunrise Women’s Medical Group

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“[Our] patients are very well-educated and well-informed, and they want to see results quickly. The practice has to run extremely efficiently and be accessible to them. The nice thing about [AdvancedMD] is it has allowed me to be more efficient both in and out of the office. Now I don’t have to come back into the office, which is great for my family and everything else. It saves me a lot of time – probably an hour a day on the three days I work in the second office.”

Keith Berkowitz, MD
Center for Balanced Health

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