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The Role of Practice Automation in Healthcare Communication

Naveen Sarabu, our VP of Product Management was recently featured on HealthcareScene.com regarding the role of practice automation in healthcare communication. Did you know that
Doctors’ offices and hospital counterparts in the U.S. have shouldered $1.7 billion in malpractice costs due to poor communication? That’s 30 percent of all malpractice cases.

This article features the three most common challenges faced by independent doctors and their patients (your patients), including:

  1. Task-based challenges
  2. Impact of physician mobility on communication
  3. The building blocks of patient engagement

As you’re well aware, today’s healthcare climate is very competitive. Patients have many options for their care. Practices that transition to cloud-based technology platforms with fully automated and customizable workflow elements show greater respect to the needs and time of their patients, increase revenues, and place greater value on their own needs and time. They also prove to be on the cutting edge of technology by streamlining processes and enhancing communication to deliver safer and more accurate care. Read the article.

The Role of Practice Automation in Healthcare Communication


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Topic: EMR/EHR, Medical Billing, Patient Experience | Content Type: Blog Articles

“If we are waiting for a delivery or in between surgeries, we can log in, check messages or patient information and send electronic prescriptions as needed. Mobility is a good thing, and certainly being able to coordinate care with our patients from multiple locations is definitely a plus.”

Lisbeth Chang, MD
Sunrise Women’s Medical Group

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“[Our] patients are very well-educated and well-informed, and they want to see results quickly. The practice has to run extremely efficiently and be accessible to them. The nice thing about [AdvancedMD] is it has allowed me to be more efficient both in and out of the office. Now I don’t have to come back into the office, which is great for my family and everything else. It saves me a lot of time – probably an hour a day on the three days I work in the second office.”

Keith Berkowitz, MD
Center for Balanced Health

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“With AdvancedMD we got everything in one package, and the ability to ensure that we get maximum allowable Medicaid reimbursement.”

Charlotte Kientzy
Practice billing manager

“Our workflow has diminished as far as the redundancies, having to do the back-and-click here or check on this and check on that—it’s all right there!”

Johnette Lamborne
Office manager