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Strategic Planning for Patient Satisfaction

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Next year, mandatory patient satisfaction surveys go into effect that are going to help the CMS benchmark and analyze your medical practice performance. Even though 2016 is only a few weeks old, it’s never too early to start planning for 2017. Here are two strategic planning tips to help you prepare for the surveys and lock in better patient satisfaction scores.

Prioritize patient-centered care

Strategic planning begins with evaluating your practice from your patient’s point of view. If you can pinpoint what makes your patients unhappy, you can implement strategies to fix it–before it shows up in a poor survey result. Think about what makes patients frustrated with your service. Some common culprits are:

  • Filling out forms
  • Long wait times
  • Lack of communication
  • Waiting to get test results

There are two key areas where you can improve your practice to keep your patients happy, become more efficient, and improve those survey responses. First, focus on practice management strategies that will streamline the check-in process for your patients. Next, take advantage of technology that gives your patients the ability to securely communicate with you and improves their access to medical information.

Streamline check-in

Streamlining the check-in process is a good place to start. Create a strategic plan to make your front desk operations as convenient as possible. AdvancedMD has several timesaving solutions to eliminate the bottlenecks that happen when your staff has to search for patient insurance, billing, and personal information. AdvancedPatient includes a kiosk for completing patient forms and speeding up check-in with:

  • One-click display of patient demographic information for quick review & verification
  • eEligibility that automatically confirms patient insurance coverage prior to the appointment
  • An iPad check-in kiosk for patients to securely read, edit & sign documents & forms
  • Completed forms are automatically added to the patient’s chart; no scanning required

Improve access to medical information

Your strategic plan should include offering your patients a secure, convenient online portal to improve communication and management of their medical information. The AdvancedMD patient portal is integrated with our EHR and PM suite to deliver a unified solution that maximizes staff time and productivity. A patient portal will boost your patient satisfaction by offering a convenient, secure way to:

  • Send messages
  • Schedule appointments
  • Complete forms & sign documents
  • Request prescription refills
  • Make payments

With the mandatory reporting of patient satisfaction scores only one year away, it’s never too early to create a strategy for keeping your patients happy in 2016. Learn how a little strategic planning now will pave the way to more patient satisfaction, a better front office experience, and high scores for quality care in the New Year. Download the exclusive AdvancedMD eBook, 2016: The Year You Make a Strategic Plan.

2016 The Year You Make A Strategic Plan

A new year is a good time to develop a solid strategic plan, one that identifies goals, processes, and the unique needs of your practice. Taking the time to evaluate your administrative, clinical, and financial performance of the past year will help you more effectively chart a course for a prosperous future. Make this year the year you make a strategic plan for your private practice. Read the step-by-step guide.

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Topic: EMR/EHR, Patient Experience | Content Type: Blog Articles

“[Our] patients are very well-educated and well-informed, and they want to see results quickly. The practice has to run extremely efficiently and be accessible to them. The nice thing about [AdvancedMD] is it has allowed me to be more efficient both in and out of the office. Now I don’t have to come back into the office, which is great for my family and everything else. It saves me a lot of time – probably an hour a day on the three days I work in the second office.”

Keith Berkowitz, MD
Center for Balanced Health

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“Our workflow has diminished as far as the redundancies, having to do the back-and-click here or check on this and check on that—it’s all right there!”

Johnette Lamborne
Office manager

“We have seen approximately a three-fold improvement on a month-to-month basis of increased collections using AdvancedMD technology as compared to our previous technology provider. That has really been a step-change improvement with respect to the economics of the company.”

Michael Paul, CEO
Lineagen, Inc.

“The best thing I ever did in private practice was getting AdvancedMD—it has liberated me.”

Estaban Lavato, MD
La Loma Medical Center