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Top 4 Ways to Improve Your Patient’s Experience

Blog Article

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The definition of a successful patient journey has evolved since the initial transition to value-based care. The focus on greater healthcare value, a perspective that includes driving better outcomes, necessitates greater patient education on medication therapies and the importance of adherence. Luckily, there are clear steps to take that are proven to guide a better patient journey and deliver improved outcomes for the patient.

The new patient journey requires a focused, coordinated effort to assist patients with multiple chronic conditions. Keys to success include:

#1 Build trusting, professional relationships between prescribers and pharmacy management teams. These relationships should include patient introductions and warm hand-offs from prescriber to the pharmacy management teams.

#2 Align incentives across the healthcare continuum to ensure all resources are focused on assisting patients with medication adherence and proactive condition management. Coordinate results of patient adherence, including lab data, with all healthcare providers.

#3 Add dedicated patient care coordinators and clinical pharmacists to the patient care team. Assign dedicated patient care coordinators who focus on individual patients and building strong, trusting relationships with them. Add a clinical pharmacist to the team to provide medication therapy management and additional patient education.

#4 Make it easy for the patient. Include patient-friendly, easy-to-use, personalized medication packaging based on time of day and patient lifestyle. Use technology, such as automated text messages, email or phone calls, to remind patients to take their medications. Proactively ensure medications are picked up or delivered to patient’s location of choice.

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Courtesy of David Cunnold, Managed Healthcare Executive, Jan 5, 2016.

Topic: Patient Experience | Content Type: Blog Article

“We have seen approximately a three-fold improvement on a month-to-month basis of increased collections using AdvancedMD technology as compared to our previous technology provider. That has really been a step-change improvement with respect to the economics of the company.”

Michael Paul, CEO
Lineagen, Inc.

“With the new scheduler and EHR, we get a lot of the information up front, so when the patient comes in, unless they have something changed insurance-wise they’re already verified and ready to be taken back right away, it also makes it much easier for billing.”

Nancy Sutter
Office manager

“Having integrated practice management and EHR is absolutely wonderful, you don’t have to flip back and forth between systems—all of your information is at hand when needed.”

Raju Raval, MD

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“[Our] patients are very well-educated and well-informed, and they want to see results quickly. The practice has to run extremely efficiently and be accessible to them. The nice thing about [AdvancedMD] is it has allowed me to be more efficient both in and out of the office. Now I don’t have to come back into the office, which is great for my family and everything else. It saves me a lot of time – probably an hour a day on the three days I work in the second office.”

Keith Berkowitz, MD
Center for Balanced Health

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