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What’s an ePatient?

Blog Article

The late “Doc Tom” Ferguson (1943-2006) coined the term ePatients to describe individuals who are equipped, enabled, empowered and engaged in their health and healthcare decisions. As far back as 1978, while at Yale, Doc Tom envisioned healthcare as an equal partnership between ePatients and health professionals and systems that support them.

Moving forward to 2019, leading healthcare institutions now define an ePatient as a health consumer who uses the internet to gather information about a medical condition of particular interest to them, researches physicians and specialists and checks their online scores, and uses electronic communication tools (including Web 2.0 tools) in coping with medical conditions.

If an ePatient is becoming a specialist and expert, and highly educated in his or her own medical conditions, why not consider how to best leverage information technologies (e.g., internet tools, social networks, self-tracking tools) to support your patients and how they manage their healthcare experience with your physicians and your practice?

You can learn more about these technologies that are transforming the culture of patient care in a free eGuide we published entitled 5 Ways to Create a Patient-Centric Practice.

Get free 8-page eGuide.

To help support your learning of today’s ePatient, we offer a broad array of patient-centric technologies:

  • Patient-managed Scheduling
  • Patient Portal
  • Online Intake Forms
  • Text, Email & Voice Reminders
  • Telemedicine
  • Patient Education
  • Patient Feedback Surveys
  • Online Reputation Management
  • Patient Kiosk (iPad app)
  • Patient Statements
  • Online Bill Pay
  • Patient Marketing

Topic: | Content Type: Blog Article

“[Our] patients are very well-educated and well-informed, and they want to see results quickly. The practice has to run extremely efficiently and be accessible to them. The nice thing about [AdvancedMD] is it has allowed me to be more efficient both in and out of the office. Now I don’t have to come back into the office, which is great for my family and everything else. It saves me a lot of time – probably an hour a day on the three days I work in the second office.”

Keith Berkowitz, MD
Center for Balanced Health

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“If we are waiting for a delivery or in between surgeries, we can log in, check messages or patient information and send electronic prescriptions as needed. Mobility is a good thing, and certainly being able to coordinate care with our patients from multiple locations is definitely a plus.”

Lisbeth Chang, MD
Sunrise Women’s Medical Group

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“Other companies made their offers, but they required so much more money up front, I’ve seen a lot of different systems in my 18 years in billing. If you are looking for an easy-to-learn, cost-effective solution, AdvancedMD is your answer.”

Gloria Johnson
Billing manager

“With AdvancedMD we got everything in one package, and the ability to ensure that we get maximum allowable Medicaid reimbursement.”

Charlotte Kientzy
Practice billing manager