Get to Know AdvancedMD Chief Customer Officer Brandon Russell

As Chief Customer Officer, Brandon Russell is the newest member of the AdvancedMD leadership team. He is a veteran customer success executive, leading customer programs for top technology organizations, including NetDocuments, Ivanti, and NiCE. As part of his role at AdvancedMD, Brandon is focused on removing frictions from the onboarding process for AdvancedMD customers, while also ensuring his team continues to exceed customer expectations when it comes to our EHR, practice management, and patient engagement solutions.

With a passion for delivering customer value and satisfaction, Brandon is building a culture of customer-centric excellence across the AdvancedMD organization.

What is your primary focus as the Chief Customer Officer for AdvancedMD?

As Chief Customer Officer, I’m the voice of the customer across the company. I lead our Customer Success teams, overseeing Support, Implementation, Customer Success and Adoption, and Customer Success Operations. My team is focused on making it easy for our customers to get up and running on the AdvancedMD platform, while also helping providers identify any additional solutions we offer that may improve their daily operations.

Ultimately, my job is to remove friction from the onboarding process, ensuring our customers get measurable value from our unified EHR, practice management, and patient engagement platform as quickly as possible.

As a new addition to the AdvancedMD leadership team, what was the deciding factor to join the company?

Honestly, it was the people and the culture. Throughout the interview process, everyone I met at AdvancedMD was direct and thoughtful. It was clear that everyone, not just the customer support team, cares about doing the right thing for our customers, and each other.

That people-first mindset, something AdvancedMD CEO Amanda Sharp prioritizes across the organization—and the fact that we’re solving real problems for healthcare providers—made the decision to join AdvancedMD feel easy.

As Chief Customer Officer, what are your top priorities in the coming year?

My biggest focus is removing everyday frictions for our customers. Our Customer Success team is here to represent the customer, and to make working with AdvancedMD feel straightforward and consistent.

This year, I’m prioritizing improvements to make the overall experience smoother so that customers feel the difference in every interaction.

What makes the AdvancedMD community so unique?

One thing that’s been clear to me is that our organization’s customer-first mindset starts at the top. Amanda cares about where we’re going as a company, and even more about the success of our customers. Our customer-first approach shows up in how we talk about priorities, as well as the expectations Amanda sets for all of us. I think customers can feel how much we care about them when they talk to any member of our team.

At a high level, what makes the AdvancedMD community so unique is our mission: supporting ambulatory care providers, and giving them the tools they need so that they can focus on patient care. AdvancedMD builds solutions and services that move care forward, helping providers run their practices more smoothly so that they can deliver a better patient experience.

Even though I’ve been part of AdvancedMD for a short time, I’ve already heard some great stories about the impact our customers are having in their communities. It’s a powerful reminder that what we do really matters.

In the short time you’ve been part of AdvancedMD, what do you love most about the company? 

Without a doubt, it’s the people who make up the AdvancedMD team. There’s a lot of tenure here among our staff. You can tell people genuinely care and take ownership of their work and their relationships with our customers, vendors, and partners.

I also love that the AdvancedMD platform is practical—it helps clinicians get through their day easier, while also helping to deliver an improved patient experience.

How do you like to spend your time when you’re not in the office?

Outside of work, I’m usually with my family doing something active. We like fitness races (HYROX and similar events). My daughters have competed in aerial silks for years, and we spend a lot of time cheering them on.

My son and I also love exploring the mountains, and we’re on the water whenever we can. Utah makes it easy to be outside. Our family calendar is basically work + sports + aerial silks + outdoors—and we wouldn’t have it any other way.