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Communications | AdvancedMD

Text, chat, optimize. Cut no-shows.

No-shows and late cancellations are some of the largest drivers of lost revenue in private practices. Studies estimate that the average no-show rate across the United States is 27%. Our communications platform helps maximize patient appointments, reduce no-shows and cancelations, and grow revenue.

Convert website visitors into patient leads into our EHR or practice management without painful data entry. Leverage secure two-way patient messaging to SMS messages. Enjoy an administrative dashboard with analytics for all patient leads like calls, text conversations, missed calls, and voicemails. Offer patients the convenience of two-way text conversation.

Two-way SMS (Text)

Text-enable your own practice phone number with a personalized way to reduce phone calls and long call hold times. Connect text and website chatbot conversations to capture and engage leads. Patients can communicate, submit insurance cards, provide medical histories, send images, and provide detailed information with minimal effort in a way that is familiar and natural. All uploaded documents are stored in our practice management. Patient contacts engaging through text are automatically captured in our EHR or practice management.

  • Keep your practice’s phone number
  • Receive patient information
  • Send/receive secure two-way text
  • Skills-based routing to staff
  • Inbox management and labels
  • AI-based categorization

Website Chatbot

Engage with patients and prospects without staff interactions by leveraging artificial intelligence. Our automated chatbot is personalized to your brand to give patients a familiar experience. Leverage our chatbot as an additional support channel to reduce phone calls and human involvement. Convert website visitors to patient leads by capturing complete contact information and details. This feature is configurable to address common questions like scheduling or rescheduling, billing, intake forms, or prescriptions. You maintain full control over the visitor experience. Analytics help you track progression of all leads to closure. This intuitive feature helps engage your patients with your staff as it’s another way to facilitate text communications.

  • Customizable to your brand
  • Capture and engage leads
  • Adaptable to your needs
  • Streamline lead generation
  • Create positive patient interactions

Messaging Dashboard

Get rich analytics for all types of lead sources like inbound calls and text conversations, missed calls and voicemails. Quickly view key stats, including unread messages, appointment status, and appointment conversation status, all in one place. Filters help you drill down to analyze specific information you need to manage follow-up communications. Gain clarity on your patient-provider communications and define your ideal engagement plan. Better manage your appointment follow-up to reduce no-shows.

  • No-confirmation outreach
  • No-show rescheduling
  • Personalized reminders
  • Use filters to setup automated patient communication

Increase staff productivity through self-service and artificial intelligence.
Boost patient satisfaction, enhance staff productivity, and optimize daily appointment volumes based on physician and practice capacity.

  • Cloud access from home or mobile
  • Divert phone calls to text
  • Templated and personalized messaging
  • AI-based website chatbot

Manage outbound messaging campaigns with ease.
Send personalized communication in bulk by combining batch messaging with dynamic quick message shortcuts. All communications are tracked by patient (contact) for effortless and cost-saving outreach and notes are stored in our practice management.

  • Reminders
  • Birthday greetings
  • Special offers
  • Office closure and hour changes

Stay on top of appointment show-up through automated reminders.
Keep your schedule full and your patients engaged. Appointment management features let you accurately select patients from multiple labels and filters. We help you maintain control over your scheduling and reduce disruptions. Gain a proven system to effectively and efficiently turn missed appointments into new opportunities. As you deliver exceptional experiences that get noticed in your patient surveys, further leverage our reputation management to drive positive online reviews.

  • Minimize last-minute cancellations
  • Boost revenue
  • Drive positive online reviews

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“The money I have invested in AdvancedMD is miniscule compared to the return. I have never been more efficient – ever – in my professional life as I am now.”

Jed Shay, MD
The Pain Care Center

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“[Our] patients are very well-educated and well-informed, and they want to see results quickly. The practice has to run extremely efficiently and be accessible to them. The nice thing about [AdvancedMD] is it has allowed me to be more efficient both in and out of the office. Now I don’t have to come back into the office, which is great for my family and everything else. It saves me a lot of time – probably an hour a day on the three days I work in the second office.”

Keith Berkowitz, MD
Center for Balanced Health

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Estaban Lavato, MD - La Loma Medical Center

“The best thing I ever did in private practice was getting AdvancedMD—it has liberated me.”

Estaban Lavato, MD
La Loma Medical Center

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Raju Raval, MD

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