Technology-enabled Patient Flow: 3 Care Stages | AdvancedMD

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Pre-visit

Practice Selection
Patient | Online Reputation

Googles nearby practice or specialty and makes selection based on social reputation.

Referrals & Authorizations
Office Staff | Practice Management

Requests and obtains authorization from an insurance carrier to provide health care.

Online Scheduling
Patient | Online Scheduling

Self-schedules appointment using filters including availability, insurance, and location.

Eligibility Verification
Office Staff | Eligibility Verification

Batch checks and alerts eligibility status for upcoming appointments and on-demand.

Appointment Reminder
Office Staff | Appointment Reminders

Automatically sent by text, email, or voice with links to complete intake and consent forms.

Intake & Consent
Patient | Patient Portal

Personal information and histories can be added. Forms can be reviewed and accepted.

Visit

Intake & Consent
Patient | Check-in kiosk

An iPad and app create a kiosk for patients to complete forms electronically at your office.

Check-in & Rooming
Office Staff | Scheduling

A completely electronic method that streamlines processes and improves resource utilization.

Rooming
Office Staff | Rooming

Assign patient rooms, monitor wait times, and track patient locations throughout the visit.

Co-pay
Patient | Payment Processing

Pays with a credit card in-person or online with our unified payments processing feature.

Vitals & Symptoms
Medical Assistant | EHR

Collects and inputs vital signs and symptoms into our EHR. Physician has access in real time.

Chart Review
Physician | EHR

On any device reviews intake, histories, vitals, meds, labs, and referrals in patient chart.

Care & Treatment
Physician | EHR, Telemedicine, ePrescribing, EPCS, Lab Integration

Sees patient in-office or virtually, charts, sends prescription (including EPCS), and lab orders.

Charge Capture
Physician | EHR, Practice Management

Captures charges based on preference: EHR, practice management, quick charge entry/superbill.

Follow-up Appointment
Office Staff | Scheduling

Schedules single or string of reoccurring appointments. Reminders are automatically sent.

Post Visit

Labs & Orders
Patient | Interoperability, Lab Integration

Completes lab work and picks up meds. Interoperability sends completion status to practice.

Patient Survey
Patient | Reputation Management, Patient Survey

Receives email or text, rates experience, completes survey, posts feedback to social sites.

Statement Processing
Patient | AdvancedMD Pay

Receives text or email alert to review online statement. Makes payment online.

Claim Processing
Office Staff | Claim Center

Prepares claim, automation scrubs for possible errors, fixes errors, submits to clearinghouse.

Collections
Office Staff | A/R Control Center

Works denials, posts ERAs, sends patient statements and reminders, and manages collections.

Financial Reporting
Office Staff | Reporting & Analytics

Reviews financials by provider and site, identifies improvement and growth opportunities.

VBC Attestation
Office Staff | EHR

Attests for incentives by reporting on the focus and quality of services rendered and outcomes.

Care Reminders
Office Staff | Clinical Decision Support, Reminders

Sends text and email reminders based on plans and conditions, labs and diagnoses, and analytics.

Patient Education
Office Staff | Patient Education

Improves care and retention with easy-to-deliver and easy-to-understand patient education.

Lab Review
Physician | Lab Integration

Reviews lab results received into the patient chart. Dashboard shows normal or abnormal.

Prescription Renewals
Physician | ePrescribing

Receives requests into a worklist and completes Rx renewals to patient’s pharmacy of choice.

Feedback Review
Physician | Online Reputation

Receives real-time patient feedback and suggestions from automated surveys.

“The money I have invested in AdvancedMD is miniscule compared to the return. I have never been more efficient – ever – in my professional life as I am now.”

Jed Shay, MD
The Pain Care Center

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“[Our] patients are very well-educated and well-informed, and they want to see results quickly. The practice has to run extremely efficiently and be accessible to them. The nice thing about [AdvancedMD] is it has allowed me to be more efficient both in and out of the office. Now I don’t have to come back into the office, which is great for my family and everything else. It saves me a lot of time – probably an hour a day on the three days I work in the second office.”

Keith Berkowitz, MD
Center for Balanced Health

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“The best thing I ever did in private practice was getting AdvancedMD—it has liberated me.”

Estaban Lavato, MD
La Loma Medical Center

“Having integrated practice management and EHR is absolutely wonderful, you don’t have to flip back and forth between systems—all of your information is at hand when needed.”

Raju Raval, MD

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