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May 19, 2014

The Pain Care Center

Practice Life


Integrated, modern solution Increases profitability and improves patient care in growing one-provider practice.

This busy, one-provider pain management facility sought an all-in-one solution to practice management and EHR. Bogged down by outdated protocols and systems, they sought a modern, efficient answer to managing billing, scheduling, health records, and staffing concerns. The Pain Care Center chose AdvancedMD for its leading EHR, easy-to-learn interface, comprehensive features, and superior customizability.

Technology Profile

The Pain Care Center implemented AdvancedMD electronic health record (EHR) and practice management (PM) in 2011 for an all-in-one alternative to outdated, paper-centered systems.

Practice Highlights

The Pain Care Center offers treatment for chronic pain. In a medium-sized city, Dr. Shay and his staff serve rural patients who travel hours for treatment. With only one provider, the Pain Care Center serves up to 30 patients per day and continues to grow.

Learn how the Pain Care Center with only one provider, serves up to 30 patients per day and continues to grow. Get the case study delivered to your inbox when you fill out the form.

Topic: EMR/EHR, Medical Billing, Patient Experience | Content Type: Practice Life

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“The nice thing about AdvancedMD is claims are cleared before they are forwarded to various insurance companies. We know very, very quickly if we have some defective portion on our claim.”

Dwight Romriell, DMD

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“[Our] patients are very well-educated and well-informed, and they want to see results quickly. The practice has to run extremely efficiently and be accessible to them. The nice thing about [AdvancedMD] is it has allowed me to be more efficient both in and out of the office. Now I don’t have to come back into the office, which is great for my family and everything else. It saves me a lot of time – probably an hour a day on the three days I work in the second office.”

Keith Berkowitz, MD
Center for Balanced Health

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“With the new scheduler and EHR, we get a lot of the information up front, so when the patient comes in, unless they have something changed insurance-wise they’re already verified and ready to be taken back right away, it also makes it much easier for billing.”

Nancy Sutter
Office manager

“If we are waiting for a delivery or in between surgeries, we can log in, check messages or patient information and send electronic prescriptions as needed. Mobility is a good thing, and certainly being able to coordinate care with our patients from multiple locations is definitely a plus.”

Lisbeth Chang, MD
Sunrise Women’s Medical Group

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