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Telemedicine & Telehealth platform loaded with workflow automation features.

As one of the pioneers of telemedicine (telehealth) solutions, we have designed the easiest to use and easiest to administer telemedicine software system for private practice healthcare. Based on customer feedback, we created our solution to be ideal not only for improving workflow, but for creating a stellar patient experience for patients of all ages and technical skill level.

Explore our telemedicine software features.

Your complete AdvancedMD bundle subscription includes all our product tiers in a unified bundle: scheduling, EHR, billing, and of course patient engagement with telehealth. Everything works together harmoniously. You gain a simpler solution. Our telemedicine is unified with our practice management and EHR so you get all these virtual healthcare features without needing more software.

Fully Unified Experience

You and patients gain a fully unified experience within the familiar AdvancedMD workflow and all our features.

Provider List Management

Provider list view shows all telehealth appointments by provider and location from a central management screen.

Self-service Scheduling

Patients can access your schedule and make appointments online based on your real-time schedule availability.

Appointment Reminders

Reminders are sent automatically in the patient’s preferred language with session details and an evergreen link.

Browser-based Experience

Simply click a link on a smartphone, tablet, or computer to access your session. Nothing to install or download.

Add Additional Members

During a live session add additional participants like a family member or staff to triage patients more easily.

Screenshare & Collaborate

Let providers screenshare with participants to better engage and share important health information and milestones.

Post-visit Surveys

Surveys are sent automatically to gather insights and encourage patients to post feedback to your social media sites.

Appointment Dashboard

Easily manage all telemedicine appointments. Remind patients, launch, and end virtual sessions with a single click.

One-click EHR Scheduling

From our EHR, schedule a telemedicine appointment, send link, see patient arrive, start session, and add staff.

Conference Interface

Offer face-to-face conversations and the personal attention of an onsite visit to the virtual healthcare experience.

Patient Portal

Patients can conveniently schedule appointments, request prescriptions, pay bills, and chat with you in real time.

Secure Transmission

Easily and securely transmit images and files, capture high-res screenshots, and save documents to patient charts.

Our telemedicine platform is highly affordable.

Our telemedicine software is the affordable, efficient way to grow your practice and improve your model of care without adding a lot of overhead.

Deliver quality medical services to rural patients.

Help improve rural healthcare accessibility and give patients ongoing access to high-quality healthcare and expanded telemedicine services. Telehealth satisfies the demand for nearly 25 percent of the U.S. patient population that resides in rural communities. Telehealth can improve rural healthcare by expanding access to medical care without requiring the patient to travel. During the COVID pandemic, CMS enabled Medicare to cover more than 135 services through telehealth and significantly expanded allowable reimbursement for telehealth services.

Telemedicine | Provider List | AdvancedMD

Patients get personalized face time without the drive time.

Don’t let geography be a barrier to delivering quality healthcare. Our telemedicine platform is the convenient, cost-effective solution for your housebound, elderly, or rural patients. Virtual two-way conferencing technology helps you consult with patients who have difficulty traveling or are located far from your practice locations.

Telemedicine | Custom Background | AdvancedMD

Retain more revenue by offering in-house specialist consults with telehealth services.

Stop referring patients who need specialists to other practices. Instead, use telemedicine to bring the specialists to your patients. Keeping specialist consultations in-house helps you retain more patients and more revenue.

Telemedicine | In-call chat and messages | AdvancedMD

Seamless telehealth technology integration keeps your overhead low.

Expand your practice’s reach without extending your wallet. Telemedicine integrates with our EHR software so you can schedule and consult within a single system, which makes your practice and workflow more efficient and minimizes costs.

Telemedicine | Expand your practice | AdvancedMD

Frequently asked telemedicine questions

Unable to find an answer you’re looking for? No problem. Chat with a live person and we’ll work to get your question answered.

AdvancedMD offers a comprehensive software program to help your practice make the most of telemedicine and telehealth. Patients increasingly want the convenience that telemedicine can offer, and clinics of all sizes need to have these options available to remain competitive. Smaller clinics, including independent physicians and small or medium-size group practices that don’t have a vast hospital system infrastructure still need reliable and convenient telemedicine options for patients.

AdvancedMD makes it easy for your practice to implement with telemedicine software that is ready to use and customized based on your needs. It’s a cloud-based platform so you don’t need any specialized hardware or dedicated IT teams to help manage the infrastructure. Our team of software developers and IT professionals are here to help with troubleshooting and any other support you need.

Telemedicine and telehealth are two terms sometimes used interchangeably, but they are not exactly the same thing. Telehealth is a broad term describing all of the services that providers offer remotely, which can include remote patient monitoring, telephone consultations, patient portals, and more.

Telemedicine is a narrower term that specifically describes real-time patient encounters with a provider. Generally these are done over video conferencing technology platforms, but they can be done over the phone as well.

AdvancedMD offers both telehealth and telemedicine software for your practice. Our integrated systems work seamlessly together to offer a better virtual care experience for your patients as well as your clinical staff and providers.

Telemedicine software comes with a wide variety of features to choose from. Selecting the right software is important for your practice flow and your ability to provide exceptional care. The American Medical Association recommends evaluating your telemedicine vendor in six different areas.

Business strength
AdvancedMD has been building medical software for independent physicians and smaller practices for more than two decades. We will be around for decades to come helping practices get the technology they need to improve patient care.

Information technology expertise
AdvancedMD offers cost-effective solutions to build your entire practice IT infrastructure. Our cloud-based software can integrate with your existing solution, or we can help you build out a fully functional medical office software suite with our all-in-one system. We offer great pricing to fit your needs as a smaller clinic, and stick with you through the entire implementation process to ensure your success.

AdvancedMD telemedicine software is fully compliant with HIPAA security requirements to help you take the proper steps to protect your patient information. We use advanced authentication protocols to protect against unauthorized access and the most secure web-based platform available through AWS.

AdvancedMD telemedicine software (and all of our software solutions) was designed with input from actual clinical users, not just software developers. Our goal is to create an exceptional user experience that makes it easier to do your main job of treating patients. Our dashboards, workflows, and processes are all customizable based on your clinical needs.

Customer service
AdvancedMD has a team of customer service and technical support professionals available 24 hours a day to take your calls and help you with any concerns or questions. We offer extensive implementation and training help to get your team up and running with our software, and ongoing support to keep you up to date.

Clinical validation
AdvancedMD telemedicine provides you with the tools to create better patient experiences and improve care in a safe and secure online environment.

Our telemedicine software meets the highest standards for protecting patient information and privacy. The cloud-based software is hosted on Amazon Web Services, built on the most secure global infrastructure.

AdvancedMD is a secure online platform for conducting telemedicine appointments with your patients. It meets all the requirements set forth by the U.S. Department of Health and Human Services (HHS) and the Centers for Medicare and Medicaid Services (CMS) for securing protected health information (PHI) and maintaining patient privacy and confidentiality.

No, you can use the AdvancedMD telemedicine platform with new or existing patients. In the AdvancedMD software your team can easily create new patient records and send all the information to the patient to log in for a telemedicine consultation.

You can review all the federal and state regulations on billing for telehealth and telemedicine services in this guide released by CMS.

Yes, AdvancedMD offers a fully integrated suite of practice management solutions, which is why so many providers choose to use our software. AdvancedMD uses a single database with all of the information about your patients and your practice, so information transfers seamlessly between the telemedicine module and:

As soon as a patient schedules their appointment, either online or over the phone with someone on your scheduling team, all of the information is available in the software.

The patient will get automated reminders via email or text (or both), based on their communication preferences. They will receive a link to complete intake forms online on our patient portal prior to the appointment.

The provider will have access to all the patient’s medical information through the electronic health record (EHR) module before, during, and after the telemedicine appointment.

Patient portal
The patient can view all the information about their appointment in advance, including the date, time, and provider. Once the appointment is over they can see the doctor’s instructions and any additional information for follow-up care. They can also request medication refills and send questions to their care team through the portal.

Billing & coding
All the information from the patient encounter is logged and sent to your medical billing and coding team for claims submission.

AdvancedMD has a team available to take your calls, chats, and emails for any technical support issues or customer service questions. We know that smaller practices and independent clinics generally don’t have a team of IT professionals. We’re here to be your IT support team and help you implement the latest technology.

“The money I have invested in AdvancedMD is miniscule compared to the return. I have never been more efficient – ever – in my professional life as I am now.”

Jed Shay, MD
The Pain Care Center

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“[Our] patients are very well-educated and well-informed, and they want to see results quickly. The practice has to run extremely efficiently and be accessible to them. The nice thing about [AdvancedMD] is it has allowed me to be more efficient both in and out of the office. Now I don’t have to come back into the office, which is great for my family and everything else. It saves me a lot of time – probably an hour a day on the three days I work in the second office.”

Keith Berkowitz, MD
Center for Balanced Health

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Estaban Lavato, MD - La Loma Medical Center

“The best thing I ever did in private practice was getting AdvancedMD—it has liberated me.”

Estaban Lavato, MD
La Loma Medical Center

“Having integrated practice management and EHR is absolutely wonderful, you don’t have to flip back and forth between systems—all of your information is at hand when needed.”

Raju Raval, MD

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