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AdvancedMD applications are generally compatible with the two most current desktop versions of Microsoft Windows and Office (Microsoft Word/Excel), and Internet Explorer (with all Automatic Updates applied). Note: AdvancedMD is compatible with Windows 7, 8 and 10. AdvancedMD EHR is generally compatible with the same requirements, plus is supported in Mac OS or other operating systems that can run Google Chrome or Safari.

These are the platforms that we have tested and recommend. Any other device is not verified and may result in limited or no functionality.

For optimal performance, we suggest office machines run Microsoft Windows, Internet Explorer, and Office, and other purchased commercial software only. Avoid downloads such as internet toolbars, popup blockers, etc.

AdvancedMD is not optimized for touchscreen tablet devices, with the exception of our iPhone and iPad iOS apps.

Desktop/Laptop

  • Apple: support of iMac, Mac Mini & Macbook models running OS X Yosemite
  • Windows: support for Windows 7 and up (all products)
  Minimum 64bit Recommended
Processor Intel or AMD Dual Core 2.4 GHz or higher Intel or AMD Quad Core 3.2 GHz or higher
RAM 4 GB 8 GB
Hard Drive Space 20 GB Free 20 GB Free
Resolution 1024×768 1366×768 (to snap apps)

iPad (including iPad mini)

Wifi + Cellular (3G, 4G or LTE)

Minimum Recommended
iPad 2 or newer including iPad mini iPad Air 2 or iPad mini 3 or newer
iOS 8 or greater iOS 10 or greater
Wifi + Cellular (3G, 4G or LTE)
1 GB plan with AT&T, Sprint or Verizon

Software requirements and suggestions:

  • Adobe Acrobat Reader for workstations printing reports
  • OS – Windows 7, Windows 8 Pro, Windows 8.1 Pro, Windows 10 or newer (RT not supported)
  • OS X El Capitan
  • Speech to Text (Dragon Medical version 14 or later)
  • Microsoft Office Professional – Word & Excel 2013 or newer for PCs and Word & Excel 2011 or newer for Mac
  • Web Browser – Internet Explorer 32 Bit, Versions: IE10, IE11
  • Web Browser – Google Chrome version 53 or later
  • Web Browser – Safari 9.1 or later

Your connection should meet the following minimums:

Concurrent users (sharing this connection) Min Download* Min Upload*
1-5 concurrent users 512 Kb/s 256 Kb/s
6-10 concurrent users 768 Kb/s 384 Kb/s
11-20 concurrent users 1024 Kb/s 384 Kb/s
21-30 concurrent users 1.5 Mb/s 512 Kb/s
More than 30 concurrent users T1 or higher
Latency test average** < 100 ms

* Recommended tested speed. This is the tested actual speed, not the speed listed by your Internet Service Provider. Much like automobile gas mileage ratings, your actual speed may vary from the listed speed.
** From a command prompt, type “ping www.advancedmd.com”. The result average time should be less than 100 milliseconds.

Verify your network speed with speedtest.net.

Additional Considerations

  • Heavy usage: If you are a billing office, you should consider the next higher level of recommended speeds for your office size.
  • Other Internet traffic: The speeds recommended pertain to the AdvancedMD applications only. If there is additional Internet traffic in the office (web browsing, etc.), you may wish to use higher speeds.
  • Multiple locations: We strongly recommend an independent Internet connection for each location.

EHR Bandwidth Requirements

AdvancedMD EHR has faster Internet bandwidth requirements and we recommend minimum requirements for connections to help you achieve an optimal experience.

Home Internet service bandwidth packages, such as DSL packages, provide a higher speed for downloading information and a much lower speed for upload of information. The AdvancedMD EHR software downloads patient historical information as well as uploads the documentation inputs and data scanned into to the patient record. This interaction requires a higher upload speed than most home Internet service packages offered.

AdvancedMD EHR requires a minimum upload and download bandwidth rate of 1.5 Mb/s for the AdvancedMD EHR application. If the practice has other applications or Internet uses, the connection must be greater than 1.5 Mb/s.

Optimal Bandwidth Recommendations for EHR

The table below provides the required ISP bandwidth recommendations for an optimal AdvancedMD EHR experience. Please note that these numbers are estimates based upon average product usage. Extensive use of scanned documents may require higher bandwidth speeds.

Concurrent Users (Sharing Single Connection) Min Download Min Upload Rec. Upload
1-5 concurrent users with latency <100ms 1.5 Mb/s 1.5 Mb/s 5 Mb/s
6-19 concurrent users with latency <100ms 3 Mb/s 3 Mb/s 10 Mb/s
>20 concurrent users Call for recommendation
  • Upload speed is important when using AdvancedMD EHR compared to just normal Internet browsing.
  • Bandwidth requirements vary based upon number of users, amount of activity, and the size of file attachments.
  • If there is additional Internet traffic in the office, you may wish to use higher speeds.
  • When checking with Internet Service Providers (ISP) you need to ask for definite upload speeds within a very small range that they can guarantee.
  • Connecting multiple locations? We recommend an independent Internet connection for each location.
  • The speeds recommended in the table above pertain to the AdvancedMD EHR application only.

PCs will need access to the Internet either directly or through a local area network. Most business broadband accounts can service these needs very inexpensively; typical connection types include DSL, Cable, Wireless, or fractional T1 lines. Note: Satellite service is not recommended, as latency is usually unacceptable.

Printers

  • For desktop printing, Windows compliant laser printer (recommend HP)
  • Optional: Label printer (recommend Seiko or Dymo)
  • Avoid all-in-one machines (print/fax/scan) and dot-matrix printers
  • For iPad printing, AirPrint compatible printer (see list of supported printers here)

Scanners

  • TWAIN-compliant full-sheet scanner (recommend CanoScan) that can upload for integrated fax (bulk is recommended)
  • Optional: Card scanner for insurance cards (recommend ScanShell 800NR for Windows 7 & 8)
  • Credit Card Readers
  • Should have a local connection to the PC (not network only)
  • Avoid all-in-one machines (print/fax/scan)

Still have questions? Contact us

Rev date: November 17, 2016

“Other companies made their offers, but they required so much more money up front, I’ve seen a lot of different systems in my 18 years in billing. If you are looking for an easy-to-learn, cost-effective solution, AdvancedMD is your answer.”

Gloria Johnson
Billing manager

“If you want to be focused on your practice and not worry about infrastructure, this is it. It’s transparent, just like when I plug something into the wall I’m not worried about what the voltage is and what’s the availability; it’s just there—like AdvancedMD. It does it so well sometimes you don’t appreciate it until you really think about it.”

Judy Feingold
Occupational Therapist

“With AdvancedMD we got everything in one package, and the ability to ensure that we get maximum allowable Medicaid reimbursement.”

Charlotte Kientzy
Practice billing manager

“The best thing I ever did in private practice was getting AdvancedMD—it has liberated me.”

Estaban Lavato, MD
La Loma Medical Center