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AdvancedMD applications are generally compatible with the two most current desktop versions of Microsoft Windows and Office (Microsoft Word/Excel), and Internet Explorer (with all Automatic Updates applied). Note: AdvancedMD is compatible with Windows 8 and 10. AdvancedEHR is generally compatible with the same requirements, plus is supported in Mac OS or other operating systems that can run Google Chrome or Safari.

These are the platforms that we have tested and recommend. Any other device is not verified and may result in limited or no functionality.

For optimal performance, we suggest office machines run Microsoft Windows, Internet Explorer, and Office, and other purchased commercial software only. Avoid downloads such as internet toolbars, popup blockers, etc.

AdvancedMD is not optimized for touchscreen tablet devices, with the exception of our iPhone and iPad iOS apps.

Desktop/Laptop

  • Apple: support of iMac, Mac Mini & Macbook models running OS X Yosemite
  • Windows: support for Windows 8.1 and up (all products)
  Minimum 64bit Recommended
Processor Intel or AMD Dual Core 2.4 GHz or higher Intel or AMD Quad Core 3.2 GHz or higher
RAM 4 GB 8 GB
Hard Drive Space 20 GB Free 20 GB Free
Resolution 1024×768 1366×768 (to snap apps)

iPad (including iPad mini)

Wifi + Cellular (3G, 4G or LTE)

Minimum Recommended
iPad 2 or newer including iPad mini iPad Air 2 or iPad mini 3 or newer
iOS 8 or greater iOS 10 or greater
Wifi + Cellular (3G, 4G or LTE)
1 GB plan with AT&T, Sprint or Verizon

Software requirements and suggestions:

  • Adobe Acrobat Reader for workstations printing reports
  • OS – Windows 8.1 Pro, Windows 10 or newer (RT not supported)
  • OS X El Capitan
  • Speech to Text (Dragon Medical version 14 or later)
  • Microsoft Office 2013 or newer for Windows & 2016 for MacOS
  • Web Browser – Internet Explorer (current version)
  • Web Browser – Google Chrome (current version)
  • Web Browser – Safari (current version)

Your connection should meet the following minimums:

Concurrent users (sharing this connection) Min Download* Min Upload*
1-5 concurrent users 512 Kb/s 256 Kb/s
6-10 concurrent users 768 Kb/s 384 Kb/s
11-20 concurrent users 1024 Kb/s 384 Kb/s
21-30 concurrent users 1.5 Mb/s 512 Kb/s
More than 30 concurrent users T1 or higher
Latency test average** < 100 ms

* Recommended tested speed. This is the tested actual speed, not the speed listed by your Internet Service Provider. Much like automobile gas mileage ratings, your actual speed may vary from the listed speed.
** From a command prompt, type “ping www.advancedmd.com”. The result average time should be less than 100 milliseconds.

Verify your network speed with speedtest.net.

Additional Considerations

  • Heavy usage: If you are a billing office, you should consider the next higher level of recommended speeds for your office size.
  • Other Internet traffic: The speeds recommended pertain to the AdvancedMD applications only. If there is additional Internet traffic in the office (web browsing, etc.), you may wish to use higher speeds.
  • Multiple locations: We strongly recommend an independent Internet connection for each location.

EHR Bandwidth Requirements

AdvancedEHR has faster Internet bandwidth requirements and we recommend minimum requirements for connections to help you achieve an optimal experience.

Home Internet service bandwidth packages, such as DSL packages, provide a higher speed for downloading information and a much lower speed for upload of information. The AdvancedEHR software downloads patient historical information as well as uploads the documentation inputs and data scanned into to the patient record. This interaction requires a higher upload speed than most home Internet service packages offered.

AdvancedEHR requires a minimum upload and download bandwidth rate of 1.5 Mb/s for the AdvancedEHR application. If the practice has other applications or Internet uses, the connection must be greater than 1.5 Mb/s.

Optimal Bandwidth Recommendations for EHR

The table below provides the required ISP bandwidth recommendations for an optimal AdvancedEHR experience. Please note that these numbers are estimates based upon average product usage. Extensive use of scanned documents may require higher bandwidth speeds.

Concurrent Users (Sharing Single Connection) Min Download Min Upload Rec. Upload
1-5 concurrent users with latency <100ms 1.5 Mb/s 1.5 Mb/s 5 Mb/s
6-19 concurrent users with latency <100ms 3 Mb/s 3 Mb/s 10 Mb/s
>20 concurrent users Call for recommendation
  • Upload speed is important when using AdvancedEHR compared to just normal Internet browsing.
  • Bandwidth requirements vary based upon number of users, amount of activity, and the size of file attachments.
  • If there is additional Internet traffic in the office, you may wish to use higher speeds.
  • When checking with Internet Service Providers (ISP) you need to ask for definite upload speeds within a very small range that they can guarantee.
  • Connecting multiple locations? We recommend an independent Internet connection for each location.
  • The speeds recommended in the table above pertain to the AdvancedEHR application only.

PCs will need access to the Internet either directly or through a local area network. Most business broadband accounts can service these needs very inexpensively; typical connection types include DSL, Cable, Wireless, or fractional T1 lines. Note: Satellite service is not recommended, as latency is usually unacceptable.

Printers

  • For desktop printing, Windows compliant laser printer (recommend HP)
  • Optional: Label printer (recommend Seiko or Dymo)
  • Avoid all-in-one machines (print/fax/scan) and dot-matrix printers
  • For iPad printing, AirPrint compatible printer (see list of supported printers here)

Scanners

  • TWAIN-compliant full-sheet scanner (recommend CanoScan) that can upload for integrated fax (bulk is recommended)
  • Optional: Card scanner for insurance cards (recommend ScanShell 800NR for Windows 7 & 8)
  • Credit Card Readers
  • Should have a local connection to the PC (not network only)
  • Avoid all-in-one machines (print/fax/scan)

Still have questions? Contact us

Rev date: October 25, 2017

“If we are waiting for a delivery or in between surgeries, we can log in, check messages or patient information and send electronic prescriptions as needed. Mobility is a good thing, and certainly being able to coordinate care with our patients from multiple locations is definitely a plus.”

Lisbeth Chang, MD
Sunrise Women’s Medical Group

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“The best thing I ever did in private practice was getting AdvancedMD—it has liberated me.”

Estaban Lavato, MD
La Loma Medical Center

“Everybody still does basically the same thing; they just do it in a different and better way that’s more efficient.”

Steve Wampler, MD
Greenhill Family Clinic

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“[Our] patients are very well-educated and well-informed, and they want to see results quickly. The practice has to run extremely efficiently and be accessible to them. The nice thing about [AdvancedMD] is it has allowed me to be more efficient both in and out of the office. Now I don’t have to come back into the office, which is great for my family and everything else. It saves me a lot of time – probably an hour a day on the three days I work in the second office.”

Keith Berkowitz, MD
Center for Balanced Health

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