Patient Engagement Software Solutions | AdvancedMD

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Explore patient engagement software features.

Keep ‘em happy. Streamline the patient experience and see higher satisfaction, retention and referral rates.

Telemedicine

Expand your reach & add another revenue stream – without even leaving your desk. Telemedicine software combines virtual tech with enhanced patient experience.

Reputation Management

Learn how doctor reputation management software can improve your online ratings, create a positive online reputation and attract new patients.

Patient Portal

A convenient, intuitive online portal helps your patients schedule appointments, request prescription renewals, pay bills or even chat with you in real time.

Patient Messaging

Communicate office changes such as schedules, new locations, new providers & payment methods. Target patients by active/inactive status, geography, diagnosis code, birthday/age & insurance.

Patient Kiosk

Less patient complaints, less work for your front office staff. Our iPad patient kiosk is the hassle-free, paper-free way to check in.

Patient consent forms

No paper, no problem. Patients can fill out consent forms & update personal information online prior to office visits. Check-ins are faster & data entry-free.

Expand your reach & add another revenue stream – without even leaving your desk.

Conference Interface

You can still provide quality care. Face-to-face conference conversations bring the personal attention of an office visit to the virtual healthcare experience.

Patient Portal

A convenient, intuitive online portal helps your patients schedule appointments, request prescription renewals, pay bills or even chat with you in real time.

AdvancedMD Telemedicine iPhone and iPad

Quality care starts with quality experience.

Give your patients the faster check-ins, shorter wait times & online conveniences they’ve been asking for.

Tools that save time for everyone.

Decrease the time your patients spend filling out forms, checking in or even driving to your office. The less inconvenienced your patients feel, the happier they’ll be with the care they receive. Your staff will be happy too, because our patient engagement solutions eliminate front office bottlenecks by automating manual processes.

Patient experience software & patient kiosk

Take it online & take out the guesswork.

Give your patients the freedom of self-help. They’ll love you for it. Our online portal helps them schedule appointments, download educational materials, request prescription renewals, fill out consent forms, see lab results & pay bills when it’s most convenient for them. No hold music necessary. It’s fast, simple & guaranteed to get you rave reviews.

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FAQ

Better overall health for your patients requires exceptional care by your providers, but it also requires patient involvement. Multiple studies have shown the importance of patient engagement in health outcomes. The right software and technology tools can help you engage patients in their care in meaningful ways by providing important health information, preventive screening reminders, and alerts. A patient portal and other tools are essential to the health of your patients and the success of your practice.

Clinics that get practice management software from a single vendor have better overall experiences than clinics that try to patch together several systems.

As patient software tools have developed over the years many practices have patched together several disparate software solutions into a single conglomerate for your clinic. Those clinics have to rely on a network of APIs (application programming interface) that can connect each system.

The problem with APIs is that they require extra work, extra maintenance, and they don’t always provide the seamless connection or data accuracy that you need. Since they are designed to bridge two separate systems, there is always the potential that information gets lost in translation. Both systems “speak” separate data languages and even the best APIs can’t always connect perfectly.

Having unified software from AdvancedMD solves this issue entirely. All the information in our system is housed in a single database and each feature—scheduling, patient registration, check-in, EHR, patient portal, and billing—so you have consistent, accurate information across all aspects and workflows of your medical office software.

AdvancedMD offers the best software for patient engagement, seamlessly integrated into the entire system so patients have access to their full medical records, doctor’s notes, imaging tests, lab results, and more to stay involved and informed about their care.

Yes, all of our software is designed to support HIPAA compliance standards for patient privacy and data protection to prevent the unauthorized disclosure of protected health information (PHI).

HIPAA—the Health Insurance Portability and Accountability Act—was designed to protect the confidentiality and integrity of personally identifiable information that is shared with healthcare providers. Messaging apps where providers and patients communicate fall under HIPAA protections, and providers must meet strict standards to:

  • Encrypt the data that is stored in the platform or transmitted between patients and providers. AdvancedMD stores all of our information on Amazon Web Services (AWS) and the Amazon FSx for Windows File Server (Amazon FSx).
  • Incorporate access control to limit who can access and view the information.
  • Maintain an audit trail and access logs in case of a breach.
  • Implement mechanisms to prevent destruction of PHI, even for electronically stored documents and information.

Traditional consumer methods for transmitting information, such as SMS text messaging, do not meet the high standards to safeguard PHI under HIPAA.

Yes, the AdvancedMD patient portal supports sending mass messages to patients registered on the portal. It is the best way to send out broad messages and health reminders, such as:

  • Changes in your clinic hours
  • Announcements for new services or treatments

Reminders for health activities and repeat services

Definitely. AdvancedMD offers the best reputation management software to help boost your online ratings. Numerous studies show that more than 90% of patients use online reviews as a primary source to find a new doctor, or as a way to check out a doctor that was recommended by a friend, family member or another provider before they schedule an appointment.

Practices and providers with low ratings, or no online ratings at all, may be losing out on potential new patients who want more information from existing patients. Our online reputation management platform makes it easy to collect verified reviews from your satisfied patients and post them online so others can see what a great practice and provider you are.

No, all of our information is stored in the cloud. Your entire medical office software runs on Amazon Web Services (AWS) and is accessible from any device with an internet connection.

You never have to worry about hardware failure or finding a place to keep your servers. You also won’t need a whole team to manage your servers, since everything is done by our team. We’ll take care of regular software updates to keep your system and your practice and patient data secure at all times. Our software-as-a-service (SaaS) model fully supports HIPAA privacy requirements to help you take measures to prevent unwanted breaches or intrusions into your data. We also have a team to help with technical support and any questions you have 24/7.

We have a full suite of advanced reporting features designed specifically with independent providers, small group practices, and medium group practices in mind. You can choose from our pre-built templates for some of the most common reports, or create your own reports from scratch with the information that is most valuable to your practice.

AdvancedMD is a cloud-based software, which means that all of our services are accessible from any device, including mobile devices. Both the telemedicine platform and the patient portal are designed for mobile use and can be accessed from any Android or iPhone.

Physicians, providers, administrators, and staff can also download the AdvancedMD clinical mobile app to access your medical office software. The app includes full EHR capabilities to:

  • Create and edit patient notes
  • Schedule and manage appointments
  • Review and electronically sign lab results
  • Upload, edit, and print patient document files
  • Approve and transmit medication refill requests
  • View patient history and medical information
  • Message patients, staff, or providers with secure HIPAA-compliant messaging

AdvancedMD offers your clinic the best software at unbeatable prices. We offer flexible  packages to help you put together a suite of software solutions that makes sense based on your practice, your specialty, and your patient population.

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“The money I have invested in AdvancedMD is miniscule compared to the return. I have never been more efficient – ever – in my professional life as I am now.”

Jed Shay, MD
The Pain Care Center

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“[Our] patients are very well-educated and well-informed, and they want to see results quickly. The practice has to run extremely efficiently and be accessible to them. The nice thing about [AdvancedMD] is it has allowed me to be more efficient both in and out of the office. Now I don’t have to come back into the office, which is great for my family and everything else. It saves me a lot of time – probably an hour a day on the three days I work in the second office.”

Keith Berkowitz, MD
Center for Balanced Health

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“The best thing I ever did in private practice was getting AdvancedMD—it has liberated me.”

Estaban Lavato, MD
La Loma Medical Center

“Having integrated practice management and EHR is absolutely wonderful, you don’t have to flip back and forth between systems—all of your information is at hand when needed.”

Raju Raval, MD

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