AdvancedMD applications are generally compatible with the two most current desktop versions of Microsoft Windows and Office (Microsoft Word/Excel), and Internet Explorer (with all Automatic Updates applied). Note: AdvancedMD is compatible with Windows 7 and Windows 8.
Support for Windows XP will end April 8, 2014.
Learn when and why AdvancedMD plans to block customer access for those with old versions of Windows and Internet Explorer.
For optimal performance, we suggest office machines run Microsoft Windows, Internet Explorer, and Office, and other purchased commercial software only. Avoid downloads such as internet toolbars, popup blockers, etc.
|Processor||1 GHz||Dual Core Processor|
|RAM||2 GB||4 GB|
|Hard Drive Space||20 GB Free||20 GB Free|
|Resolution||1024x768||1366x768 (to snap apps)|
|iPad 2 or newer including iPad mini||iPad 2 or newer including iPad mini|
|iOS 7.06 or greater||iOS7.1 or greater|
|Wifi + Cellular (3G, 4G or LTE)|
|1 GB plan with AT&T, Sprint or Verizon|
Software requirements and suggestions:
NOTE: Office 365 is not supported.
Your connection should meet the following minimums:
|Concurrent users (sharing this connection)||Min Download*||Min Upload*|
|1-5 concurrent users||512 Kb/s||256 Kb/s|
|6-10 concurrent users||768 Kb/s||384 Kb/s|
|11-20 concurrent users||1024 Kb/s||384 Kb/s|
|21-30 concurrent users||1.5 Mb/s||512 Kb/s|
|More than 30 concurrent users||T1 or higher|
|Latency test average**||< 100 ms|
* Recommended tested speed. This is the tested actual speed, not the speed listed by your Internet Service Provider. Much like automobile gas mileage ratings, your actual speed may vary from the listed speed.
** From a command prompt, type "ping www.advancedmd.com". The result average time should be less than 100 milliseconds.
Verify your network speed with speedtest.net.
AdvancedMD EHR has faster Internet bandwidth requirements and we recommend minimum requirements for connections to help you achieve an optimal experience.
Home Internet service bandwidth packages, such as DSL packages, provide a higher speed for downloading information and a much lower speed for upload of information. The AdvancedMD EHR software downloads patient historical information as well as uploads the documentation inputs and data scanned into to the patient record. This interaction requires a higher upload speed than most home Internet service packages offered.
AdvancedMD EHR requires a minimum upload and download bandwidth rate of 1.5 Mb/s for the AdvancedMD EHR application. If the practice has other applications or Internet uses, the connection must be greater than 1.5 Mb/s.
The table below provides the required ISP bandwidth recommendations for an optimal AdvancedMD EHR experience. Please note that these numbers are estimates based upon average product usage. Extensive use of scanned documents may require higher bandwidth speeds.
Concurrent Users (Sharing Single Connection)
|Min Download||Min Upload||Rec. Upload|
|1-5 concurrent users with latency <100ms||1.5 Mb/s||1.5 Mb/s||5 Mb/s|
|6-19 concurrent users with latency <100ms||3 Mb/s||3 Mb/s||10 Mb/s|
|>20 concurrent users||Call for recommendation|
PCs will need access to the Internet either directly or through a local area network. Most business broadband accounts can service these needs very inexpensively; typical connection types include DSL, Cable, Wireless, or fractional T1 lines. Note: Satellite service is not recommended, as latency is usually unacceptable.
Rev date: March 27, 2014
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