System Requirements
Refer to this page at anytime for a list of current requirements.
AdvancedMD applications are compatible with the most current desktop browser versions of Google Chrome, Safari and Microsoft Edge. Note: AdvancedMD is compatible with the current versions of Windows and MacOS.
These are the platforms that we have tested and recommend. Any other device, OS or browser is not verified and may result in limited or no functionality.
For optimal performance, we suggest office machines run Microsoft Windows, Microsoft Edge, and Office, and other purchased commercial software only. Avoid downloads such as internet toolbars, popup blockers, etc.
AdvancedMD is not optimized for touchscreen tablet devices, with the exception of our iPhone and iPad iOS apps.
Desktop/Laptop
- Windows: (current version) is supported
- Apple: (current version) is supported
| Minimum | |
|---|---|
| Processor | Intel or AMD Quad Core 3.2 GHz or higher |
| RAM | 8 GB |
| Hard Drive Space | 20 GB Free |
| Resolution | 1366×768 (to snap apps) |
Mobile
WiFi + Cellular
| Minimum | Recommended |
|---|---|
| Apple iPad (5th generation) | Apple iPad Air or Pro or newer |
| Apple iPhone (6S) | Apple iPhone 13 or newer |
| Apple iOS 13 | Apple iOS 15 or newer |
| Android Marshmallow 6.0 | Android Pie 9.0 or newer |
| Android tablet | Samsung Galaxy Tab Active 2 |
Software requirements and suggestions:
- Adobe Acrobat Reader for workstations printing reports
- OS – Windows or Mac (current versions)
- Speech to Text (Dragon Medical version 14 or later)
- Microsoft Office 2019 (Office Professional is no longer required)
- Web Browser – EDGE (Chromium version)
- Web Browser – Google Chrome (current version)
- Web Browser – Safari (current version)
Your connection should meet the following minimums:
| Concurrent users (sharing this connection) | Min Download* | Min Upload* |
|---|---|---|
| 1-5 concurrent users | 512 Kb/s | 256 Kb/s |
| 6-10 concurrent users | 768 Kb/s | 384 Kb/s |
| 11-20 concurrent users | 1024 Kb/s | 384 Kb/s |
| 21-30 concurrent users | 1.5 Mb/s | 512 Kb/s |
| More than 30 concurrent users | T1 or higher | |
| Latency test average** | < 100 ms | |
* Recommended tested speed. This is the tested actual speed, not the speed listed by your Internet Service Provider. Much like automobile gas mileage ratings, your actual speed may vary from the listed speed.
** From a command prompt, type “ping www.advancedmd.com”. The result average time should be less than 100 milliseconds.
Verify your network speed with speedtest.net.
Additional Considerations
- Heavy usage: If you are a billing office, you should consider the next higher level of recommended speeds for your office size.
- Other Internet traffic: The speeds recommended pertain to the AdvancedMD applications only. If there is additional Internet traffic in the office (web browsing, etc.), you may wish to use higher speeds.
- Multiple locations: We strongly recommend an independent Internet connection for each location.
EHR Bandwidth Requirements
AdvancedMD EHR has faster Internet bandwidth requirements and we recommend minimum requirements for connections to help you achieve an optimal experience.
Home Internet service bandwidth packages, such as DSL packages, provide a higher speed for downloading information and a much lower speed for upload of information. The EHR software downloads patient historical information as well as uploads the documentation inputs and data scanned into to the patient record. This interaction requires a higher upload speed than most home Internet service packages offered.
EHR requires a minimum upload and download bandwidth rate of 1.5 Mb/s for the EHR application. If the practice has other applications or Internet uses, the connection must be greater than 1.5 Mb/s.
Optimal Bandwidth Recommendations for EHR
The table below provides the required ISP bandwidth recommendations for an optimal EHR experience. Please note that these numbers are estimates based upon average product usage. Extensive use of scanned documents may require higher bandwidth speeds.
| Concurrent Users (Sharing Single Connection) | Min Download | Min Upload | Rec. Upload |
|---|---|---|---|
| 1-5 concurrent users with latency <100ms | 1.5 Mb/s | 1.5 Mb/s | 5 Mb/s |
| 6-19 concurrent users with latency <100ms | 3 Mb/s | 3 Mb/s | 10 Mb/s |
| >20 concurrent users | Call for recommendation | ||
- Upload speed is important when using EHR compared to just normal Internet browsing.
- Bandwidth requirements vary based upon number of users, amount of activity, and the size of file attachments.
- If there is additional Internet traffic in the office, you may wish to use higher speeds.
- When checking with Internet Service Providers (ISP) you need to ask for definite upload speeds within a very small range that they can guarantee.
- Connecting multiple locations? We recommend an independent Internet connection for each location.
- The speeds recommended in the table above pertain to the EHR application only.
PCs will need access to the Internet either directly or through a local area network. Most business broadband accounts can service these needs very inexpensively; typical connection types include DSL, Cable, Wireless, or fractional T1 lines. Note: Satellite service is not recommended, as latency is usually unacceptable.
Printers
- For desktop printing, Windows compliant laser printer (recommend HP)
- Optional: Label printer (recommend Seiko or Dymo)
- Avoid all-in-one machines (print/fax/scan) and dot-matrix printers
- For iPad printing, AirPrint compatible printer (see list of supported printers here)
Scanners
- TWAIN-compliant full-sheet scanner (recommend CanoScan) that can upload for integrated fax (bulk is recommended)
- Optional: Card scanner for insurance cards (recommend ScanShell 800NR for Windows 7 & 8)
- Credit Card Readers
- Should have a local connection to the PC (not network only)
- Avoid all-in-one machines (print/fax/scan)
