Summer 2015 Newsletter: The IntelligentPractice EHR partner summer newsletter

June 1, 2015

Dear valued client:

We are thrilled that Marlin Equity has signed a definitive agreement to purchase AdvancedMD in mid-September. I will remain as CEO, ending my 26-year career with ADP. The AdvancedMD team is committed to our extraordinary mission of providing medical practices the freedom to remain independent with flexible and insightful medical office technologies. Marlin is a perfect fit for AdvancedMD as both of our organizations share a common commitment and passion to increase client cash flow, reduce administrative burdens and improve patient care. We are now well positioned to accelerate product investment and will continue to deliver best-in-class service to our loyal clients and partners.

We have recently completed many fantastic new products, including our Patient Relationship Management (PRM) suite. The PRM will save your practice valuable time and streamline your workflow with a patient check-in kiosk, allowing patients to securely read, edit and sign personal information and documents that are automatically added to their chart. Likewise, several new features have been added to the AdvancedMD iPad app. These innovations are aimed at helping you automate your office workflow, so you can focus even more on your patients.

Tremendous ICD-10 resources are available to facilitate your ability to meet the October 1 requirements. You can gauge the preparedness of your people, processes and technology at anytime with the AdvancedMD real-time readiness calculator. The ICD-10 SuccessTracker™ is a simple project management tool to help you prepare your staff. You can convert ICD-9 codes with our ICD-10 toolkit app. A special cross-functional team, the ICD-10 Posse, consists of more than a dozen ICD-10 experts who are dedicated to helping your practice achieve compliancy through live webinar trainings. To schedule free help, contact the ICD-10 Posse.

We look forward to providing many valuable innovations to drive the financial performance in your practice with improved visibility and increased patient satisfaction. Please share this newsletter with everyone in your office. We appreciate your continued support and business.

Raul Villar

A message from product & engineering

Arman Samani
Chief Technology Officer
IdeaShare™ is our new client collaboration site that lets you offer product feedback and see what your peers are saying. Your insights help us prioritize new products and features that are most important to you. Please help build a better AdvancedMD by voicing your feedback today. We recently implemented a new advisory committee program to test new products that are important and relevant to you and your practice. Consider participating if you have a strong background or interest in our clinical, billing, scheduling, patient relationship management or voice-of-the-customer technologies. You will have the opportunity to select which new products and enhancements are important to you and test them prior to launch. Learn more and become a charter member of our new advisory committee.We’re excited to announce upcoming enhancements to our cloud suite that include clinical mobility, additional Marketplace products and new ICD-10 resources. More details can be found in the product roadmap section below.

Meet your client services team

Tyler Pettit
Manager of Client Services

Tyler joined AdvancedMD in February of 2013 and brings many years of management experience in a variety of environments, including client services and sales. Tyler’s diverse management background helps him to manage individuals with multiple levels of knowledge and experience. Tyler oversees the second and third levels of the client services department as well as the Key Accounts support team.

Konstatin Gritsaev
Client Services Tier 3 Support

Konstantin joined AdvancedMD in 2009 and uses his extensive knowledge of all AdvancedMD products to serve those with the most critical support cases. Konstantin takes great pride in his ability to help clients have a positive user experience. He has played a big role in the development in many of the technicians who have now reached the advanced support levels. Konstantin’s work ethic carries over from being a world-class fencer, where he mentors and trains fencing students. Konstantin is a shining example of hard work and perseverance.

Julie Ajjan
Client Services Tier 2 Support

Julie joined AdvancedMD in 2009. Playing a role in the medical industry since 1990, Julie is a valuable resource to all clients she serves. Her practical knowledge of office processes and Meaningful Use provide clients with deep insights and success. Julie loves traveling the world and spending time in exotic places like Dubai, and pursuing local hobbies such as wine tasting and the beautiful outdoors of the Pacific Northwest.

Justin Hannon
Client Services Tier 1 Support

Justin has been with AdvancedMD for six months. He enjoys interacting with clients and resolving their concerns, while striving to provide the best possible service. He tries to make each client feel at ease while also building rapport. Justin and his wife, Afton, have been married since 2007. They have a seven-year-old son, Sebastian, two dogs and a cat. He enjoys spending time with his family outdoors in Moab and Zion National Park where they hike, mountain bike and camp. Justin plays the electric guitar and studies web development and design.

A message from your implementation team

Jessica Kojima
Senior Director, Implementation Services

Two important initiatives have been completed to make the implementation process of new products easier. Implementation time of new products and services has been reduced through specialty-specific key configuration and personalized one-on-one coaching with a trainer.
All-new, shorter videos now comprise the AdvancedMD video training library (VTL). Each video is short and easily consumable, giving you specific training on hundreds of topics. The VTL offers product training for staff of all skill levels, including new hires.

A message from Medical Billing Services

Michele Hilton
General Manager, Medical Billing Services

New document submission process
We recently sent a very important announcement regarding the new method for document transmission. Updox is an interface similar to email, but easier to use, more transparent and includes a two-way communication method. If you have not received an email from Updox containing an invitation code, please contact MBS services. There is no additional charge to use the service. Register with Updox today, as the current upload/fax method will soon be discontinued.

We recommend the staff member who normally submits your practice documents to our MBS team, should be the same person who manages your Updox account. This person should install the Updox software to their primary computer. Please have a Twain compliant document scanner to perform transmissions, which should only take about 20 minutes. Please follow these three easy steps:

Product roadmap: what’s on the horizon?

Mobility pack
As part of our push to provide additional mobility tools, we will be developing tools that will provide the data when and where it’s most convenient. Look forward to added functionality to the iPhone app and support for the provider schedule and internal messages on the Apple Watch.

Stay tuned…
Over the coming months, we’ll announce additional new products and enhancements to help you prepare for ICD-10, increase mobility within your office and offer more partnerships in the Marketplace to improve your office workflow.

The ADP Way

Just over a year ago, we created the ADP Way initiative with the purpose of simplifying and making the AdvancedMD experience better for our clients. A special focus of ADP Way has been placed on improving the client experience. ADP Way initiatives have been divided into four distinct areas of focus.

• Post-implementation client experience, support & retention strategies
• Training for new clients & internal associates
• Additional self-help training resources
• An enhanced user experience with more support options, like 1:1 training, simplified products & the utilization of additional technologies

We have already made great strides in achieving a better user experience. We have successfully started a new client pilot program and completed 29 video training library (VTL) videos, with a total of 80,000 views since the ADP Way launch. We have also completed a practice management video suite, created shorter and more digestible VTL videos, and created a more collaborative internal team with the purpose of creating a positive client experience. Stay tuned for additional updates.

Best practices with AdvancedMD

Get your practice ready for ICD-10
ICD-10 implementation is nearly upon us, and with the help of AdvancedMD, you can score a perfect 10. AdvancedMD is a technology leader, with the expertise and resources, to help your practice prepare and successfully test for the upcoming ICD-10 crossover. Learn more ›

Get a free ICD-10 risk assessment
Learn how your practice risk compares to others based on specialty, top procedure codes, payer mix and technology infrastructure. Start now

Receive help with ICD-10 billing & coding
Our most comprehensive collection of ICD-10 resources to ensure you continue to get paid. Learn more ›

Get ICD-10 charge slip support with our mobile
We will be shipping summer updates to users of our mobile application. This upgrade will mirror and behave very similar to the ICD-10 online charge slip functionality within our practice management software. Learn more ›

5 tips on getting the most out of payer negotiations
New mandates, healthcare exchanges, and higher co-pays and deductibles are making it more difficult than ever for the private-practice physician to get paid. Swing payer negotiations in your favor. Read more

Marketplace spotlight

In addition to our new Patient Relationship Management to help you improve patient communications and easily manage patient population health, we’re delighted to offer a suite of products available in our new Marketplace.

These comprehensive products include Open Edge Integrated Payments to deliver a secure and personalized payment solution, Campaign Manager by Proximiti, a two-way patient reminder service that can email, text or call your patients on an automated basis, and eEligibility by AdvancedMD which allows you to know a patients coverage before the appointment.

Many of these products integrate with AdvancedMD software to improve practice efficiency and effectiveness.