Dear valued client:
It is a wonderful time to be part of the AdvancedMD family. As your practice adapts to deliver better patient care, remain compliant and stay ahead of competition, we adapt with you.
We are excited as we change hands from ADP to Marlin Equity Partners. Marlin has a fascinating success story, with the stability of more than $3 billion in capital under management, a vast network and experience in healthcare, and allows us to operate with more independence. This independence allows us to be more flexible, more innovative and to better able to satisfy the growing needs of the independent practices we serve. We are heavily focused on delivering exciting new innovations that help you improve care and your bottom line.
You have most likely noticed we unveiled new branding that reflects our new status and strengthened conviction as a standalone company. The response from many of you has been overwhelmingly favorable, especially of the hummingbird logo and tagline, Freedom to practice.
Our hummingbird logo represents agility, adaptability, proactiveness, and most importantly, freedom. Our new AdvancedMD tagline ‘Freedom to Practice’ represents our relentless focus on alleviating compliance challenges, streamlining workflow within your independent practice and ensuring your practice receives the very best electronic health record, practice management and patient relationship management software, as well as big data reporting and business intelligence tools, to automate and optimize workflow in all areas of your independent practice.
Welcome to the new AdvancedMD. With this change, comes a renewed effort to make AdvancedMD even better for your independent practice. I invite you to share this newsletter with everyone in your practice. We appreciate your continued support and business.
Innovation update from product & engineering
While attending MGMA 2015 Annual Conference in Nashville, TN, AdvancedMD announced new tools and technologies, as part of an increasingly-broad array of products that extend the capabilities of our core practice management and EHR bundles: AdvancedMobileDoc, AdvancedPatient, AdvancedBenchmarking and AdvancedExchange. These technologies give you more freedom to practice with improved tools to improve operations and patient engagement.
Freedom to expand
Complete EHR tasks with this app and gain access to complete practice data from an iPad and iPhone. Medication histories are always up to date & accessible with minimal taps. Simplify how you review, add, edit & print patient charts, medications, problems, allergies, immunizations, scanned documents, lab orders & results. Connect to your staff & patients with secure messaging which makes being on-call much more convenient. AdvancedMobileDoc redefines how you operate your practice and leverages your EHR.
Freedom to engage
A patient engagement platform that lets practices improve clinical efficiency as forms electronically load into the patient chart and increase quality of care. Streamline your patient check-in process by allowing them to complete intake and consent forms in the waiting room with an iPad.
Freedom to improve
Quickly, easily & affordably benchmark financial performance against your peers using industry standard metrics, with our exclusive private practice database. Compare financial metrics including Total RVUs, coding and claims efficiency, encounters per day, revenue, and revenue cycle efficiency with drilldowns by state or region & by specialty and practice size.
Freedom to share
All your health information systems connected together within & across AdvancedMD. We make it easy to connect to the rapidly-evolving electronic healthcare environment including hospitals, HIEs, labs, practice-specific applications and the growing array of products & technologies.
We have additional enhancements in production and look forward to announcing them shortly. View more details about these new products on our blog.
Meet your client services team
The client services team takes great pride in providing professional and responsive support to everyone in your practice to ensure an exceptional experience. We realize your practice relies on AdvancedMD software to run your office, so no matter your position or need, we want to ensure you have the right tools to succeed.
Client services has a breadth of experience working with healthcare-related software issues. Using sophisticated routing technology, calls are directed to the person with the necessary skills to assist you. We realize we’re not perfect, however, we continually strive to do our best to help your independent practice run more efficiently.
AdvancedMD continues to implement new technologies to help your practice become more efficient. As such, we are in the process of implementing a new client portal to make it easier and quicker for you to obtain answers to your questions, enhancing your experience with client services. Stay tuned for more information about your new client portal.
Meet additional members of your client services team:
A message from your implementation team
Vice President, Implementation ServicesTransitioning to an electronic health record system is never easy. If you are moving from paper charts or from another system, transitioning is always a challenge. This process can be disruptive for a practice, so we have worked with our clients that have implemented AdvancedEHR to identify ways to make the adoption process more efficient and less painful.We have taken a deep dive into the best practices and leveraged industry standards to minimize the configuration efforts. By using predesigned templates, you can focus your time on adapting to a new electronic workflow, instead of spending countless hours worrying about setting up the system. This allows your practice to see the benefits and efficiencies our EHR system can provide.To provide the best possible implementation experience, we are constantly updating and monitoring our online help files. These files were most searched by AdvancedPM AdvancedEHR customers during the month of October.
Top 5 Practice Management help file searches:
- ICD-10 transition
- CMS paper claims
- Integrated fax
- Patient portal
Top 5 EHR help file searches:
- Note templates
- Lab orders
- Review bin
To access these and other help files, press F1 in the AdvancedPM and EHR, or use the Search option in the upper right corner.
A message from AdvancedRCM
Our medical billing support teams are professionally equipped to provide front-line support for both you and your patients. Our associates are trained to handle your software and billing questions as well as assist your patients with questions regarding their balances, updating their demographics and answer questions regarding the processing of their insurance claims.
Over the past several months, our medical billing support teams have worked hard to improve the online case submission and phone response times. This has significantly reduced the time you and your patients have had to wait for your questions or issues to be answered. Our goal is first-call resolution, while striving to personalize the support we provide on a daily basis.
Our patient call center team and client services team work together to achieve common goals and assist each other with a team-oriented spirit. In addition, we regularly work alongside AdvancedMD support services and other medical billing departments to create a positive and seamless client experience. The environment within our teams is truly built upon trust and teamwork.
It’s hard to believe the ICD-10 deadline has already passed. Hopefully, you have made all the necessary adjustments to ensure a successful ICD-10 transition. One key step you may not have thought about is how to best track your ICD-10 success, so we have put together a short list of the top five ideas and reports that will help you monitor and track your success.
1. Denials. This is the most important piece of your RCM and we have made it easier than ever to monitor by introducing the Client Action Worklist, found in the Collection Module (third orange icon). Visits presented on this list require your immediate attention to ensure proper follow-up is performed and timely reimbursement from your carriers. This new method of tracking your denials is another example of how the MBS team strives to be more transparent and collaborate more efficiently with you, our valued partners. The Client Action Worklist has replaced tasks and/or messaging between our AdvancedRCM team and your office staff, effective November 2. The Collection Module and Client Action Worklist have contributed to lower ICD-10 denial rates.
2. Claims efficiency. We recommend you compare your previous metrics with current metrics after October 1. You can find this information in two places:
Lower right corner of your AdvancedMD dashboard > Click on Claims Efficiency Reports > Billing > Elapsed Time: Date of Service to Billed
3. Carrier AR report.
Reports > Carrier > Carrier AR Detail or Summary
4. Reimbursement analysis.
Reports > Financial Totals > Reimbursement Analysis Detail or Summary
5. AdvancedInsight reporting. Set up a basic template with your four main KPIs (Key Performance Indicators). Monitor this template weekly, monthly and quarterly
- RVU – Relative Value Unit
- RPE – Revenue Per Encounter
- DAR – Days In AR
- GCR – Gross Collection Ratio
We look forward to hearing your ICD-10 success stories in the months to come. Please contact our client services department at (888) 522-1986 for any assistance.
Your AdvancedRCM team
Learn more about our RCM services & get a free price quote.
Product roadmap: what’s on the horizon?
AdvancedEPCS (eRx for controlled substances) is currently being beta tested. We’ll soon announce more information once the product is available.
AdvancedPatient. Our patient relationship management suite gives our customers support for user-customizable patient forms and consent forms, allowing multiple workflow options for your practice. Patients can securely read, edit, and sign personal information and documents that are automatically added to their chart. Selection of multiple forms ensures that the patient will get all of the necessary patient forms to fill out for the given scheduled visit. We’ll soon announce enhancements to the AdvancedPatient kiosk and patient forms.
Published EHR API. Whether you need to extend your capabilities with a third-party integration or build your own, our robust XML-based API allows you to connect with alternative EMR’s, appointment reminder systems, web portals and a host of other value-add products.
ODBC. By utilizing a local warehouse of your AdvancedMD data, you can create detailed reporting for a specific provider, manage your entire business and integrate with accounting and reporting packages for a complete view of your practice.
Over the coming months, we’ll announce more products and enhancements for increased mobility within your office, by utilizing the latest full point-of-care EHR technology and creating patient engagement tools to gain efficiency, reduce cost and create indefinite patient loyalty. Additionally, we’re working on state-of-the-art telemedicine services, AdvancedMD software for additional browsers and additional Marketplace partnerships. Learn more about these products.
Announcing the video contest winners
The AdvancedMD video contest was created to help our independent medical practices and medical billing service clients learn how your peers overcome the complex issues they’ve encountered and how AdvancedMD helped them navigate the issues to stay independent and profitable. A special thanks goes out to the clients that submitted videos. The voting was close. We were excited by the quality and quantity of submitted videos.
Best practices with AdvancedMD
We are pleased to announce the transition to ICD-10 has gone extremely well for AdvancedMD clients. One client even received their first reimbursement within 5 days!
Members of the AdvancedMD ICD-10 Posse sat among our client services team for the first week to lend additional support as our clients called with questions. Support calls were much lower than expected, which is a testament on how prepared our clients and the AdvancedMD associates were for the big day. The majority of calls we received were questions around charge slips, dual coding and the code sets on the claims. Many claims containing ICD-10 codes were successfully produced. We also saw several new and valid ICD-10 claims edits just as we had hoped.
These quotes are proof the AdvancedMD clients enjoyed a smooth transition to ICD-10. We appreciate our wonderful clients who have taken time out of their hectic day to say such wonderful things.
“Your ICD-10 Housekeeping webinar was dead-on and to the point. It was the best webinar I have ever taken. I can’t believe the effort and workload this project created and for the length of time it took to provide the necessary information to the medical field. I hope everyone involved is feeling proud and relieved today for the excellent job well done.”
“I just have to say what a fantastic job you all have done in helping us with the ICD-10 implementation. So far, so good. We have posted a few charges already using the new codes. Thank you again for all the webinar’s and advice etc.”
“Thanks very much to the entire ICD-10 Posse and AdvancedMD team for making the transition just about painless! Hopefully, the carriers will return reimbursement as simply.”
Debut at MGMA 2015 annual conference
We had a wonderful time debuting physician performance benchmarking and data interoperable technologies at MGMA 2015. Our new booth boldly shows our new branding, which was a big hit. Thank you to our clients and partners who stopped by.
Meaningful Use updates
- CMS recently published a final rule that specifies criteria that eligible professionals (EPs) must meet in order to participate in the Medicare and Medicaid EHR Incentive Programs.
- The EHR Incentive Programs in 2015 through 2017 (Modified Stage 2) reflect changes to the objectives and measures of Stages 1 and 2 to align with Stage 3, which focuses on the advanced use of EHRs.
- Starting in 2015, all providers will be required to attest to a single set of ten objectives and nine clinical quality measures.
The AdvancedPM and AdvancedEHR applications use ActiveX controls to add the necessary functionality to Internet Explorer. Because ActiveX controls run on your computer they are blocked by default. The following instructions will walk you through setting up Internet Explorer so it only allows AdvancedMD ActiveX controls to install.
Our support team has several safeguards and policies in place to protect your information and the information of your clients. The first of these safeguards include password resets.
- Learn how OpenEdge can streamline your practice’s credit card billing processes and procedures, creating a faster time to revenue.
- Converting to ICD-10 was a massive undertaking. Determining if your practice is suffering financially is an even larger task.
We’ve made four enhancements to provide additional flexibility and control in your scheduling workflow.
60-second expert series best practices
- Learn how AdvancedInsight helps you understand how much your practice collects per Total RVU to gain a real-time benchmark of your revenue cycle performance.
- See how AdvancedInsight lets you find out how, when and where to grow your practice.
New Video Training Library videos
- AdvancedInsight: Experience the new look and feel, along with new CBO reporting distribution.
- AdvancedPatient: An introduction to patient relationship management for AdvancedPM, using the admin kiosk, patient kiosk and patient portal. Access both videos.
- 5 Key strategies to reduce financial risk
- Patient complaints? The smoking gun may be your EHR
- Creating a 5 star service
- Tips to a successful approach to EHR implementation
- How to use AdvancedMD to master your revenue cycle
Take advantage of the 12-month ICD-10 implementation grace period to get organized with a high-performance AdvancedMD partner. Read our blog: Optimize your coding with partnerships.