RevSpring
Inspiring patients to participate in and pay for their healthcare.
RevSpring leads the market in healthcare engagement and payment solutions. Its connected patient engagement suite Engage IQ™, is designed to coordinate patient interactions from pre-care to post-care to payment. RevSpring’s intelligent, holistic platform puts patient understanding at the center of one connected personal experience, allowing providers to fully optimize patient satisfaction, ensure data accuracy, foster staff efficiency and improve financial outcomes. Integrations and repeatable implementation methodology are already in place with AdvancedMD for its Best in KLAS (2024) Patient Communications appointment reminders and the Best in KLAS® (2025) Patient Financial Engagement payment portal.
Pre-Care
Engage IQ Pre-Care transforms organizations by creating a patient experience that flows seamlessly—from facilitating accurate patient access coverage determination and verification with claim denial prevention to appointment scheduling/reminders and enabling balance payments upon check-in.
Together with AdvancedMD, RevSpring offers a seamless two-way interface that makes reaching out to patients effortless. Whether communicating via phone, text, or email, RevSpring ensures each individual patient is communicated with in a manner they prefer that also promotes a timely response.
This Best in KLAS (2024) solution automates patient engagement and frees staff to focus on more complex tasks.
- Empower patients to self-schedule, and invite patients due for an appointment
- Increase patient convenience with self-service registration through digital forms
- Keep patients on track with appointments and registration reminders
- Communicate quickly and easily for important announcements like weather-related closures
- Streamline collection of preservice payments, including co-payments and past balances
- Provide engagement options that match patient preferences
Ask about how RevSpring uses Optical Character Recognition (OCR) to increase accuracy and reduce common human errors that can create time-consuming and expensive problems for organizations.
Smart Statements
RevSpring Smart Statements empower healthcare providers to dramatically improve overall yield regardless of being delivered on paper or digitally through text or email. RevSpring Providers can also shorten the time to receive payments—sometimes by as much as 15 days—with tailored and tested patient billing communications. The designs strategically place personalized patient messaging and calls to action to ensure higher response and payment rates.
Digital First
Not to be confused as “digital only”, RevSpring helps providers understand each individual patient’s preference on how they wish to communicate. RevSpring delivers over a billion critical patient communications in a way that will be best received and acted upon. Similar to RevSpring’s Smart Statements, the communications can be printed and mailed from one of RevSpring’s state-of-the-art print facilities or strategically sent digitally via text and email, or even over the phone to garner the best response.
Post-Care
Engage IQ Post-Care engineers the right payment outcomes from the start. Patients are empowered to easily meet their financial obligations using RevSpring’s Best in KLAS (2025) payment portal. Patients enjoy the ease while providers see self-service rates increase, faster time to payment and overall increase in payment rates, all leading to happier and more loyal patients (and a healthier bottom line).
- Built-in intelligence to offer the right payment option (pay in full, payment plans, financial assistance or patient financing) to each individual patient
- Prescriptive workflows that improve financial outcomes
- ADA, PCI, HIPAA compliant
Engage IQ also provides a provider’s staff with a coordinated portal experience to ensure payment outcomes are aligned during every interaction. Scripting is offered to create consistent messaging based on the desired financial outcome. RevSpring’s marquee deviceless payments gives patients a private, highly secure way to input card or banking information over the phone.
Ask about RevSpring’s other payment solutions like its healthcare specific inbound and outbound IVR solutions or how patients can pay via text by simply responding “Pay Now”.
RevSpring also closes the loop on any payment with built-in merchant services.
- Accepts all types of payments methods
including Apple Pay and Google Pay - Payment processing
- Automated reconciliation
- Integrated payment devices
We ensure our clients mitigate risk, maintain compliance and enjoy cost savings when taking payments.
Overall, RevSpring is a one-stop shop for patient engagement and payment solutions. With key integrations and implementation methodologies in place with the AdvancedMD platform, providers can have precise patient engagement and payments everywhere!