Summer 2016 Newsletter: The Intelligent Practice

Dear valued client:

We’re excited by where technology is leading us.

With our rich heritage of more than 18 years in healthcare technology, a diverse and talented workforce, a quickly growing client base of more than 21,500 independent physician practices and 500 billing services, a commitment to high ethical standards, and industry-leading technologies, we don’t take our responsibilities lightly.

The landscape of the healthcare industry continually changes and evolves. Technology and innovation inspire us to provide solutions to the many healthcare challenges, instead of slowing down in the face of obstacles. As such, AdvancedMD stays in the forefront of these changes to provide support and to lessen your burden. We must move forward, and by continuing to work together, we can do so, and have a lasting effect. We’re aiming to make a huge difference to everyone in your practice and billing service, so you can become more profitable and better serve your patients.

We have two new initiatives to announce: EVO16, the independent practice user conference of the year, and NEST, a central hub for all things AdvancedMD.

Attend the world’s first user conference focused on turning your excitement about practicing independently info a defined business strategy. EVO16 is an exclusive 3-day user conference for learning, inspiration, and fun. EVO16 will take place October 11-13, 2016, near AdvancedMD headquarters in Salt Lake City, Utah. Whether you’re new to AdvancedMD or a seasoned professional, a doctor, practice administrator, biller or mid-level clinician, you’ll get hands-on training to refine your skills and knowledge, loads of networking with colleagues, preview the latest tools and technologies, and educational breakout sessions led by product and industry experts. Register today.

NEST will help guide you through industry changes and to help you understand the many products and services that AdvancedMD now offers. NEST allows you to gain product knowledge, hear of important announcements and changes within our industry, easily find answers to questions, and connect with client service specialists, product experts, and other AdvancedMD clients. I encourage you to become familiar with NEST, as it is rapidly becoming the central platform for AdvancedMD clients. More information on NEST can be seen in the Client Services Updates section of this newsletter. Learn more about NEST.

Going forward into 2016, we want to be proud of not only what we achieve, but also how we achieve it. We’re excited to witness so many of our clients enjoy the latest technologies that integrate practice and patient workflow for a revolutionary new practice experience, including higher patient volumes with improved financial outcomes. It is with thanks to our heritage, high ethical standards, a deep belief in our associates and devoted clients, which gives us the ability to continue to create technologies that provide a real difference in your lives, and ultimately, the lives of your patients.

Please contact us with questions or suggestions. We can’t thank you enough for your business and your trust. I invite you to please share this newsletter with everyone in your practice.

Raul Villar, Jr.
CEO

Innovation Update from Product & Engineering

AdvancedMD continually strives to stay ahead of our many top-performing independent physician and billing service clients by providing the most innovative products. These clients understand that technology allows them to not only more easily face these changing times in healthcare, but also exceed in many areas, such as patient satisfaction and retention, operations and staff retention, and especially revenues.

Already this year, we have seen thousands of independent physicians and billing services experience tremendous success by replacing outdated software with newer AdvancedMD technologies that integrate practice and patient workflow into one seamless system. As such, we encourage you to evaluate your current technologies. We can honestly say our technologies will help you improve patient engagement, operations and revenues. Take a look at our newest accomplishments:

New Products & Features

A Message from AdvancedRCM

Statement Format Updates Coming Soon

To improve patient experience, we are updating the statement format to a more readable, detailed and clearer outline on statement details. The below areas have been improved.

• Highlighting patient balance due
• Bolded Charge Detail Lines
• Columns breaking out charge, adjustment, payment and patient balanceStay tuned for more information on further customization.

RCM Clients Using AdvancedEHR

For RCM clients using our EHR, we can add RCM user logins to capture the chart files needed to appeal claims.

Meet the Newest Member of the RCM Team

Ben Cervinski
Sr. Director of OperationsBen Cervinski started with AdvancedMD in May 2016. Ben has spent 22 years in the RCM business where his most recent position was Chief Operating Officer with a national RCM company. Ben has witnessed many changes in the industry, from the passage of the HIPAA regulations in the 90’s, standardization of ANSI X-12 EDI transactions, National Provider Identifier (NPI) assignment, Meaningful Use, and most recently, ICD-10 implementation, just to name a few.Ben has a strong RCM operational background, which helps him develop and standardize policies and procedures across RCM and related departments, and also plays a key role in development of annual Service Operation Control (SOC) Type II Reports. In addition to a great understanding of RCM business operations, Ben has also developed performance benchmarks and goals for both onshore and offshore operations.Ben is a member and participant of the Healthcare Billing and Management Association (HBMA), Medical Group Management Association (MGMA), and the Utah Health Information Network (UHIN).Ben grew up in Utah and is a graduate of Weber State University in Business Management. Ben spends his hours outside the office supporting his daughter at dance competitions and his son at golf tournaments.We welcome Ben to the AdvancedMD family.

Client Services Updates: NEST & Manage Services link

Announcing the New NEST Community

NEST is the new central community to help AdvancedMD clients easily find answers to questions, ask questions, gain product knowledge and connect with client services, product experts and other AdvancedMD clients. No matter your role, find out how NEST will allow your practice to become more proficient.

New Manage Services link

We’ve recently created a Manage Services link on the Support Corner page at www.support.advancedmd.com to allow you to more easily request changes for your office, including additions and updates, removal of providers, adding features and training. This is one more way we’re helping you to request services and interact with AdvancedMD at your convenience.

The client admin will submit a request to create a case that is attached to the record which then gets routed to the appropriate team – Client Experience, Relationship Manager or Sales.

Support page new Manage Services link

Login screen

Update Request screen

Add a Provider drilldown screen example

Introducing Your Implementation Team

Morganne Rudd
Enrollments Team LeadMorganne Rudd started her career with AdvancedMD in 2012 as an EDI Specialist. In this role, Morganne made a huge impact by structuring daily processes for EDI agreements and assisting in the development of critical automation. In 2014 she moved into an implementation consultant role where she excelled at creating positive experiences for Practice Fusion partner clients.Morganne was recently promoted as an enrollments team lead. Within this role, Morganne is the driving force for our enrollments integration between AdvancedMD implementation and the clearinghouse. She has made significant strides in improving the EDI processes and timelines for greater efficiencies and accuracy.Morganne was born and raised in Utah but has lived in various states throughout her life. In her spare time she loves creating fond memories with family and friends. Morganne is looking forward to continuing her education by enrolling in pre-med courses later this year.

Janet Benefield
Implementation ConsultantJanet Benefield began her career with AdvancedMD in 2014. As an implementation consultant, Janet provides customer service and knowledge to her clients, striving to transition them to AdvancedMD products. She frequently strives to go above and beyond to provide high-level customer service to clients and associates, often taking the lead on custom and challenging Implementations. In Janet’s words, “The greatest satisfaction in my career is being present when our clients have that ‘aha moment’.”Prior to working at AdvancedMD, Janet received her Bachelor of Science in Education from the home of the Fighting Illini (University of Illinois) and a Master’s Degree in Medical Science from Emory University. In her spare time, she enjoys reading and gardening. Janet also enjoys watching both college and professional football. Her greatest achievement in life is raising her daughter, Bryana.

Michelle London
Implementation ConsultantMichelle London joined AdvancedMD in 2006. She has been training clients on Practice Management software for the past 10 years. More recently she became EHR certified and started training clients on the EHR software. Michelle enjoys working with each individual office and helping to customize AdvancedMD to their specific needs. Michelle enjoys working from her home office, and loves visiting client offices to see the system in action.Michelle has lived in Utah most of her life. She currently loves the desert life and outdoor adventures that living in Southern Utah offers. She and her husband, Jason, like to spend as much time as possible with their two daughters Mycah (10) and Layla (6).

Nichole Smith
Implementation ConsultantNichole started her career with AdvancedMD in 2013 and is currently an implementation consultant on the Revenue Cycle Management (RCM) team. Nichole enjoys seeing her clients succeed through optimizing their use of AdvancedMD software and leveraging the efficiencies of the RCM services. She is passionate about making sure her client’s needs are met and that any issues arrive at the optimal solution. Her 13 years of billing experience in various specialties is optimal for her clients.Nichole is originally from Idaho and enjoys spending free time with her family. Raising five children keeps her organizational skills attune and always keep her on her toes. In the moments she gets to herself, Nichole enjoys immersing herself in a good book.

Webinars

Upcoming MACRA Webinar Series

Join AdvancedMD in this educational webinar series exploring MACRA. Many say the program is too complex and sets providers up for lost revenue. Rest assured, this series will guide you through the MACRA journey to ensure your success. Spanning seven webinars, you’ll learn everything about MACRA.

New Video Training Library Videos

Simply click the Video Training link at the top of your screen to access the Video Training Library within AdvancedPM and AdvancedEHR.

Customer Spotlight

Edward Zaghikian
Operations Manager

2015 Video Contest winner – Certified Healthcare Network

Certified Healthcare Network, a family operated medical business and practice management service, won first prize in the AdvancedMD Customer Video Contest. As the grand prize winner in the billing services category, Certified Healthcare Network is the recipient of a marketing campaign valued at $10,000.

As part of its contest submission, Certified Healthcare Network created a video case study of its business before and after implementing business solutions from AdvancedMD.

The top three capabilities CHN looked for in a billing software include: 1. Technological progressions, 2. New features to deal with problems established by insurance agencies as well as general problems that physician offices face, 3. Consistency in software performance, to enable them to customize all workflow to better accommodate their physician clients throughout the nation.

As part of its contest submission, CHN created a video case study of its business before and after implementing business solutions from AdvancedMD. Watch Certified Healthcare Network’s video submission.

Latest eGuides

Marketplace spotlight

OpenEdge

OpenEdge and AdvancedMD provide the latest technology to run your office’s payment processing protection. Learn how OpenEdge, a credit card processing solution, can help streamline your practice’s credit card billing processes and procedures, creating a faster time to revenue.

Weave

Weave offers a one-stop shop, with the best support system for your practice and needs of your patients. The integration with AdvancedMD and Weave gives your patients the personal feeling you strive to provide in your independent practice.