Acuity Health

Complete more patient and administrative work with the same staff by leveraging AI agents.

Acuity Health helps subspecialty practices complete more patient and administrative work with the same staff using AI agents.

Every practice operates differently. Acuity designs its AI agents around each practice’s workflows, scheduling rules, insurance requirements, locations, providers, and operational quirks.

The AI receptionist is one part of the platform. It answers calls, schedules directly in AdvancedMD, verifies insurance, and handles routine patient requests. The broader Acuity platform turns unresolved requests into durable staff work with the context, ownership, and next action needed to complete them.

Key Services Offered

Acuity Health supports practices with:

• AI agents designed around the practice’s specific workflows and administrative needs.
• Patient calls answered 24/7, including common questions, scheduling, routing, and after-hours demand.
• AdvancedMD scheduling based on provider, location, appointment type, insurance, and specialty-specific rules.
• Insurance verification and eligibility-proof updates that give staff current information and clear next steps.
• Two-way texting for confirmations, reminders, rebooking, insurance follow-up, and patient communication.
• Durable staff tasks that preserve the patient request, relevant context, owner, priority, and next action.
• Connected call-center tools including warm transfers, live summaries, missed-call recaps, call queues, and browser-based VoIP.
• Analytics showing appointment activity, call outcomes, transfers, staff work, and unresolved requests.

Markets and Specialties Served

Acuity Health serves subspecialty medical practices across the United States.

The platform is designed for practices with complex workflows, including ophthalmology, optometry, dermatology, rheumatology, and other specialties where scheduling, insurance, patient communication, and administrative rules vary by provider, service, location, and patient need.

Acuity works with single-location practices, multi-location groups, and growing organizations that need consistent execution without adding staff at the same rate.

Why Practices Use Acuity Health

Practices use Acuity Health to complete more patient and administrative work with the staff they already have.

AI agents handle routine, repeatable work. Staff receive the requests that require judgment, along with the context and next action needed to finish them.

This helps practices:

• Stay reachable during and after business hours.
• Capture more patient demand.
• Reduce voicemail and repetitive phone work.
• Complete insurance and scheduling workflows more consistently.
• Give every unresolved request a visible owner and next step.
• Grow without increasing administrative staff at the same rate.

Why Acuity Health Works With AdvancedMD

AdvancedMD remains the system of record for scheduling, patient information, insurance, billing, and practice management.

Acuity adds AI agents designed around the practice’s specific AdvancedMD workflows. The agents answer calls, schedule appointments, verify insurance, communicate with patients, and turn exceptions into durable staff work.

Practices gain more administrative capacity while preserving AdvancedMD as their source of truth.

Request More Information

See how AI agents designed around your practice can help your existing staff complete more patient and administrative work.