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Digital Accessibility Statement

Last Updated: August 2026         Standard: WCAG 2.1 Level AA

Our Commitment

AdvancedMD is committed to ensuring that all patients, caregivers, and healthcare consumers can access and use our digital products with equal ease and effectiveness, regardless of disability. We believe that accessible technology is not merely a legal obligation — it is a fundamental expression of respect for every person who relies on our platform to manage their healthcare.

Scope

This accessibility statement applies to the following AdvancedMD digital products and interfaces that are used by or accessible to patients and the general public:

  • Patient Portal — the web-based portal through which patients schedule appointments, complete intake forms, access medical records, send secure messages, and manage their healthcare information
  • Patient Kiosk — the intake application used by patients to complete check-in, intake forms, and other pre-visit workflows

Testing & Ongoing Monitoring

AdvancedMD employs a multi-layered testing methodology to ensure continuous conformance:

Automated Testing
Automated accessibility scans are run against all Patient Portal pages at scheduled intervals.

Manual Screen Reader Testing
Prior to every major release, trained QA engineers conduct end-to-end task completion testing across critical patient journeys using assistive technology combinations.

Third-Party Audits
AdvancedMD commissions an independent accessibility audit and updated VPAT/ACR from a qualified third-party vendor. Audit findings are prioritized for remediation, and results are published as part of the updated conformance report. As of June 2026, A formal accessibility audit has been completed for the Patient Portal. Remediation efforts are currently underway, and engineering work to address identified findings is in progress. A formal Voluntary Product Accessibility Template (VPAT) / Accessibility Conformance Report (ACR) will be made available to clients upon completion of the third-party audit and remediation validation process, which is anticipated in the fourth quarter of 2026 or early 2027.

Feedback, Accessibility Barriers & Grievance Procedure

AdvancedMD welcomes feedback from practices and patients about the accessibility of our digital products. If you encounter a barrier that prevents you from accessing or using a feature of the Patient Portal or any other covered product, we want to know about it.

How to report a barrier
If you or your patients encounter an accessibility barrier, please contact our Client Support Services team to open a support case. This ensures your report is properly tracked and routed through the appropriate channels for review and resolution. When submitting a case, please include, to the extent possible:

  • A description of the barrier or difficulty you encountered
  • The web address (URL) or feature where the issue occurred
  • The assistive technology or browser you were using, if applicable

Grievance Procedure

If you are not satisfied with the response to your accessibility report, you may file a formal written grievance with our Accessibility Coordinator. This procedure is available to any patient, caregiver, or practice that believes they have experienced a barrier to equal access in connection with AdvancedMD’s covered digital products.

How to submit a grievance
Submit your grievance in writing by email to the Accessibility Coordinator at [email protected]. Your submission should include a description of the accessibility barrier, the product or feature involved, any previous communications regarding the issue, and your preferred contact information for follow-up.

Escalation path
If your grievance is not resolved to your satisfaction, you may escalate to AdvancedMD’s Legal & Compliance team at [email protected]. You also have the right to file a complaint directly with the U.S. Department of Health and Human Services, Office for Civil Rights at [email protected] or by calling 1-800-368-1019.

Anti-retaliation
AdvancedMD strictly prohibits retaliation against any individual who, in good faith, reports an accessibility barrier, files a grievance, or participates in an investigation under this procedure. Any person who believes they have experienced retaliation should contact the Accessibility Coordinator immediately.

Contact Information

For accessibility feedback, barrier reports or formal grievances, please contact:

Client Support Services
www.advancedmd.com/support
For practice feedback and barriers

Accessibility Coordinator
Email: [email protected]

For patient accessibility reports and formal grievances

Statement Updates

This accessibility statement will be reviewed and updated at least annually, and whenever there is a material change to applicable law, relevant technical standards, or the scope of AdvancedMD’s patient-facing digital products.