Sunsetting support for older iOS devices

As our mobile apps evolve to support modern features and security enhancements within new operating systems, it becomes necessary to discontinue support for older, legacy operating systems. Supporting older OSs not only restricts our innovation, but it can also expose potential security vulnerabilities and defocus our testing resources.

In 2021 we supported five iOS versions – including iOS15 – in our mobile applications which include AdvancedMD Mobile, Patient Kiosk, Front Office and AdvancedMD Connect. Supporting five versions of iOS is not sustainable and we need to discontinue support for any iOS before 13. We are planning to make this change part of our 2022 Spring release, slated for mid-March.

Frequently Asked Questions

Q. What does this mean for me if I have an older device?
A. If you are using an iPad or iPhone that is not running iOS13 or higher, you will not be able to update AdvancedMD apps after we drop support. You can continue to use your current iOS version, but you will not receive any further updates unless you upgrade to iOS13 or newer. We cannot guarantee how long these older versions will be functional going forward.

Q. Which devices are compatible with AdvancedMD apps after the release update?
A. The following are compatible devices for iOS13 and higher:

• iPhone: 6S/6S Plus, SE, 7/7 Plus, 8/8 Plus, X, XS/XS Max, XR, 11, 11 Pro/11 Pro Max, SE (2nd Gen), 12/12 mini, 12 Pro/12 Pro Max, 13/13 mini, 13 Pro/13 Pro Max
• iPad: iPad mini 4, iPad mini (5th Gen or higher), iPad (4th Gen or higher), iPad Air 2, iPad Air (3rd Gen or higher), iPad Pro (9.7 in, 10.5 in), iPad Pro 11 in (1st Gen or higher), iPad Pro 12.9 in (1st Gen or higher)

See specific system requirements.