Kickcall AI

More than AI Receptionist. Every call handled. Every task done.

Kickcall AI is the Healthcare Voice Operating System. It automates the front desk, from answering patient questions and booking appointments to managing recalls, follow-ups and other administrative tasks. Kickcall AI helps healthcare practices handle every call and get more done, without adding to the team’s workload.

Kickcall AI Services

1. AI Receptionist

Answers every inbound call, 24/7, with no hold time and no voicemail. It answers patient questions, books, reschedules and cancels appointments, follows the practice’s triage rules, and transfers to staff when needed.

2. AI Admin

Takes on the routine front-desk work around the phones, including recalls, follow-ups, reminders and other administrative tasks, so patients are reached and the schedule stays full without adding to the team’s workload.

Kickcall AI & AdvancedMD

Kickcall AI has worked with AdvancedMD since 2025. AdvancedMD practices use Kickcall AI to answer calls and complete front-desk tasks while appointments and patient details stay in AdvancedMD, giving practices one source of truth and giving front-desk staff their time back.

Workflows Available

1. New patient registration: Creates the patient record and adds insurance details, matched against the practice’s list of insurance companies.
2. Patient lookup: Finds the existing patient record at the start of a call so the conversation is personal and accurate.
3. Appointment booking: Offers real open slots by location, provider and appointment type, then books the appointment directly in AdvancedMD.
4. Rescheduling: Finds the patient’s appointment, offers available reschedule slots and updates the appointment in place.
5. Cancellations: Finds the appointment and cancels it with the correct cancellation reason recorded.
6. Appointment questions: Tells patients when their next appointment is, with which provider and at which location.
7. Practice information: Answers questions about locations, providers and appointment types from the practice’s own setup.
8. Prescription questions: Looks up the patient’s prescriptions to answer common medication questions without tying up staff.
9. Patient notes: Adds a note to the patient’s chart after the call, using the practice’s own note types, so staff see what happened.
10. Recalls and follow-ups: Reaches out to patients who are due or overdue, then books the visit in the same conversation. Follow-up calls use the same booking, reschedule and note workflows.

Specialties Served

• Primary care and general medical
• Mental & Behavioral Health
• Dental
• Specialized Clinics

Telephony Layer

Every practice runs its phones differently, with its own extensions and triage policies. Kickcall AI connects natively with the practice’s phone system, enabled through partnerships with core telephony platforms such as Crexendo (NetSapiens), so extension setups, call routing and triage policies stay exactly as the practice has them.