6 Ways to Convert Front Office Staff into a Revenue Machine
For nearly every medical practice, clinical care is top priority. No compromises. And keep the money discussion separate. That’s what great providers do.
Practice managers, on the other hand, deal with not only creating stellar overall patient experience, but also delivering acceptable financial results – the ‘separate money discussion’ that is at the center of their world. This typically involves balancing the cost and revenue sides of the practice in such a way as to ensure that the former doesn’t overtake the latter. It’s a tricky balancing act.
At a high level, administrators typically view the clinic as the revenue center, and pretty much everything else as a cost, with staff being one of the biggest cost components. But what if you could flip that? What if you could legitimately move front office staff from the cost to the revenue column? As unlikely as it may sound, that possibility has moved from mere wishful thinking to an achievable reality for many independent practices.
We created this eBook so you can flip the mindset and move front office staff from a cost center to a revenue driver. What’s inside:
- How to influence, promote and manage an online reputation
- Workflow optimization (patients and staff)
- Managing no-shows and filling gaps
- Following up on lost patients (reversing turnover)
- Actively manage screenings and ancillary service opportunities
Download our 9-page eBook for free.