Road Rally Through Your Telehealth Track: How Does Your Practice Stack Up?
What do road rallies, patient perception and telemedicine all have in common? Download this free eBook to evaluate whether you have a successful or torturous telemedicine/health experience.
To help you assess this critical component of your care delivery model, we created a super-cute virtual telehealth road rally game that tracks each step of the typical telehealth process through your practice. At each stop, best-practice delivery is outlined, and you can score your own performance from 1-5 against that yardstick. We provide activities and self-evaluation scenarios as you navigate your telehealth delivery process.
When you look at all the steps and hurdles required to manage a telemedicine visit, you (and your patients) may feel you are driving a road rally, with multiple stops, challenges and obstacles. We want you to succeed and create happy patients, so every stop or checkpoint we outline either reinforces a positive experience or strengthens a negative perception. We guide you along each course with simple scoring to help you assess your performance. You’ll walk away knowing with clarity how your practice stacks up. As a bonus, each stop also includes a “What You Can Do” section with pointers on how to improve your score in that area.
We try to make your assessment process simple and fun. We recommend you have your front desk staff, clinical staff and administrative staff take this course independently. You might be surprised to see how each functional area of your practice evaluates your telemedicine experience.