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AdvancedMD is here to provide outage & up-time information for our practice management, EHR, patient engagement, mobile apps & other services.

We want to help you better understand how we report the status of our software. This informational page was created to educate you on how to gain 24/7/365 access to our system status. Detailed instructions below define your options.

You can leverage leading automation alert technologies to be notified about upcoming maintenance or when an incident occurs. Our incident managers strive to keep you up to date in real-time as well as provide timeframes for resolution.

Get status updates manually or through automated feeds.

Check manually.
The manual way to get real-time alerts and updates is to click the button above. Once on our status page, you can see the status for all products. Information is provided in real-time. For your reference, this page can be accessed and bookmarked at

Receive automated alerts.
Multiple communication methods are available via subscription. For an automated way to receive real-time alerts and updates, we recommend setting up at least one alert subscription. We offer up to four methods across several convenient mediums. You can choose and configure each in the subscription center. This table shows the four subscription methods and alert status types each includes. Subscribe to receive real-time alerts.

Alert Type Creates Updates Resolution
SMS (Text Message)

Frequently Asked Questions

How can I subscribe to receive real-time alerts?

By subscribing to the status page, you can choose to receive notifications for the applications you care about. To subscribe, navigate to the AdvancedMD Status page and click the “Subscribe To Updates” button. Choose your preferred communication method and follow the instructions. When you have subscribed, you will receive a confirmation via your selected method(s). You must confirm your subscription to receive alerts.

Not receiving alerts for your communication subscription(s)?

  • If you signed up for email alerts, you must confirm your subscription preference. To do this, click the green “Confirm subscription” button in your confirmation email. This email is sent from [email protected].
  • If you signed up for SMS (Text Message) alerts, you must reply “Yes” to the auto-generated confirmation message to be subscribed.


Is AdvancedMD down? It may be your internet connection.

AdvancedMD is a cloud native or Software as a Service (SaaS) platform. As such, maintaining fast, reliable internet performance is critical to your experience. We offer several common internet troubleshooting resources.


Is my browser supported on the Status Center?

We offer access through all the latest mainstream web browsers.

Below is a list of supported browsers on the AdvancedMD Status Page. Other browsers may function, but with limited capabilities.

Browser Management Interface Status Page(s)
Chrome Latest stable version Latest stable version
Firefox Latest stable version Latest stable version
Safari Latest stable version Latest stable version
Microsoft Edge Latest stable version Latest stable version
Internet Explorer Not supported Not supported

“The money I have invested in AdvancedMD is miniscule compared to the return. I have never been more efficient – ever – in my professional life as I am now.”

Jed Shay, MD
The Pain Care Center

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“[Our] patients are very well-educated and well-informed, and they want to see results quickly. The practice has to run extremely efficiently and be accessible to them. The nice thing about [AdvancedMD] is it has allowed me to be more efficient both in and out of the office. Now I don’t have to come back into the office, which is great for my family and everything else. It saves me a lot of time – probably an hour a day on the three days I work in the second office.”

Keith Berkowitz, MD
Center for Balanced Health

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Estaban Lavato, MD - La Loma Medical Center

“The best thing I ever did in private practice was getting AdvancedMD—it has liberated me.”

Estaban Lavato, MD
La Loma Medical Center

“Having integrated practice management and EHR is absolutely wonderful, you don’t have to flip back and forth between systems—all of your information is at hand when needed.”

Raju Raval, MD

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