Dear valued customer:
We are pleased to announce the launch of our official AdvancedMD newsletter that we plan to regularly publish and share with you.
This newsletter is part of our ongoing effort to improve communications with our growing customer base, in order to share timely and valuable messages that can strengthen and build your effectiveness in private practice, by more fully utilizing our software and solutions. These will be sent to our customers who have email addresses listed in our database. We desire to be respectful of your needs and choices; therefore, it will be easy to add new staff members or unsubscribe. Simply contact our accounting department to add or update an email address.
We are committed to help you and your staff become more productive with insightful analytics-driven reimbursement software, and clinical and practice management tools. We know you trust many aspects of your workflow to us, which is why we are committed to delivering unparalleled service throughout the life of your practice.
We continually strive to improve our services and products through innovation. One way we are increasing our customer satisfaction and the quality of our products and services is through a Six Sigma process. We are listening to your feedback from our Net Promoter surveys and other measurement tools. Some recent enhancements include:
- Improved reliability & security of our cloud network & platform
- Identified & resolved performance-related issues
- Implemented high-response taskforce to resolve your requests quicker
- Launched new training library with shorter videos that are easier to find & view
- Shortened implementation times for many key products & add-ons
Although we’ve made many improvements, we won’t rest on our laurels. Look forward to continual improvements and an even better customer experience. Please contact us with questions, concerns or suggestions. We express our appreciation for your continued business and support.
A message from product & engineering
Chief Technology Officer
Help us welcome Arman Samani, healthcare IT guru, leading our technology and product development. Be sure to read about the many new products and enhancements mentioned throughout this newsletter.
Meet your client services team
Sr. Director of Client Services
Client Services Tier 2 Support
Client Services Tier 1 Support
Client Services Tier 2 Support
A message from product & engineering
Senior Director, Implementation ServicesMake 2015 the year you add electronic health records into your practice workflow. Our team of 120 implementation consultants is ready to get your practice up and running in a paperless environment.
The Marketplace is the most personal collection of healthcare products and services we’ve ever offered.
Offer feedback, share ideas and collaborate with your peers.
Stay up to date with ICD-10.
ICD-10 toolkit app
Determine your level of ICD-10 readiness with the free app on the Apple App Store.
Manage your ICD-10 implementation with small, manageable tasks.
Personal assistance for MU
We are now providing one-on-one assistance to any practice seeking help with Meaningful Use compliance.
Contact us at 800-825-0224.
We have partnered with Iron Bridge for true electronic interfacing.
ePrescribing for Practice Management-only clients
Our PM-only clients can begin ePrescribing to see if EHR integration is right for your practice.
iPad app updates
Our mobile iPad app has undergone major enhancements, including ePrescribing support and allergy and problem maintenance.
See how these updates improve your practice from day to day.
Lab order facility update
so you don’ t need to go back when creating lab orders.
to help you more easily track all given vaccines.
to allow you an easier way to refer information.
New CIE drop-down
has been added in the chart.
ICD and SNOMED problem codes
are now easier to manage and find.
One-line patient chart
to search a patient record in 5 seconds or less
Product roadmap: what’s on the horizon?
Patient Relationship Management Platform: Patient forms for patient portal, waiting room kiosk & more!
Coming soon: Customizable patient forms allowing multiple workflow options for your patients to enter forms, including online from home, work or from an iPad kiosk in your waiting room.
AdvancedMD for any browser
We are making AdvancedMD products work on web browsers and operating systems other than Windows and Internet Explorer (IE). This is a core strategic initiative that is based on your feedback. Stay tuned for future updates.
More to come…
Our team is working hard to provide some additional amazing new products for your practice. These products will allow you to interact with your patients in new ways, become fully mobile, gain access to richer patient data, and ultimately increase your financial success.
Best practices with AdvancedMD
Top 4 claim exclusions & resolutions
To prevent simple coding and formatting errors from reaching the carrier, RelayHealth stops the claim so these errors can be fixed. Read the top errors we commonly see.
Need extra help with your billing?
Practices of most any size will see high billing and collections performance as well as workflow efficiency.
Know patient coverage before an appointment, reducing rejected claims, staff time and improving patient relationships with AdvancedMD eEligibility.
Free eBook: Tips to successful EHR implementation
Without proper buy-in or planning, the process of EHR implementation can result in massive productivity losses and reduction of patients seen. Create an implementation plan to achieve successful outcomes across all areas of your practice.
AdvancedInsight™ reporting & business intelligence
Gain enhanced visibility into the financial health of your practice. Smaller independent practices can access and analyze Big Data to achieve real-time business intelligence. Make informed financial decisions based on accurate data to gain a 360-degree view of your practice’s financial health and uncover hidden revenue opportunities.
Watch our executive overview video.
Introducing AdvancedInsight. Learn why Big Data technology is finally within reach. Watch 60 sec video.
Mapping practice data. Wondering how, when and where to grow your practice? Learn how to visualize practice data geographically. Watch 60 sec video.
A/R trends. Instantly measure and understand your A/R for any time period.
Watch 60 sec video.
Collections per Total RVU. Are you leveraging the ultimate revenue cycle metric to understand physician productivity? Watch 60 sec video.
Are you ready for Meaningful Use Stage 2?
For the past two years, your practice has successfully attested to Meaningful Use Stage 1; well, it’s now time to concentrate on Meaningful Use Stage 2. Your focus for MU Stage 2 should include advanced clinical processes, increasing engagement between provider and patient, as well as secure exchange of patient data among all providers across the continuum of care. We are dedicated to helping you achieve a fast and manageable MU attestation process. Our Meaningful Use professional services team provides:
- Data capture & reporting
- Gap analysis
- EHR optimization
- Clinical workflow
- Quality measurement reporting
Our MU response team offers additional assistance from coaching you through your initial assessment, to modifying your practice workflow, to achieving Meaningful Use. For assistance, contact us at 800-825-0224.
Partner spotlight: OpenEdge integrated credit card processing
Take advantage of integrated credit card processing and merchant account services. Use the encrypted card swiper to auto-post credit card charges to AdvancedMD. Your practice can swipe a credit card at the time of check-in or checkout.
A seasonal recap of ICD-10 codes
We’ve collected some of the most humorous ICD-10 codes based on seasonal themes.
- ICD-10 codes to welcome spring
- Celebrate St. Paddy’s Day with the ICD-10 codes
- ICD-10 Valentine’s Edition: Codes you’re gonna love