Dear valued client:
We are thrilled that Marlin Equity has signed a definitive agreement to purchase AdvancedMD in mid-September. I will remain as CEO, ending my 26-year career with ADP. The AdvancedMD team is committed to our extraordinary mission of providing medical practices the freedom to remain independent with flexible and insightful medical office technologies. Marlin is a perfect fit for AdvancedMD as both of our organizations share a common commitment and passion to increase client cash flow, reduce administrative burdens and improve patient care. We are now well positioned to accelerate product investment and will continue to deliver best-in-class service to our loyal clients and partners.
We have recently completed many fantastic new products, including our Patient Relationship Management (PRM) suite. The PRM will save your practice valuable time and streamline your workflow with a patient check-in kiosk, allowing patients to securely read, edit and sign personal information and documents that are automatically added to their chart. Likewise, several new features have been added to the AdvancedMD iPad app. These innovations are aimed at helping you automate your office workflow, so you can focus even more on your patients.
Tremendous ICD-10 resources are available to facilitate your ability to meet the October 1 requirements. You can gauge the preparedness of your people, processes and technology at anytime with the AdvancedMD real-time readiness calculator. The ICD-10 SuccessTracker™ is a simple project management tool to help you prepare your staff. You can convert ICD-9 codes with our ICD-10 toolkit app. A special cross-functional team, the ICD-10 Posse, consists of more than a dozen ICD-10 experts who are dedicated to helping your practice achieve compliancy through live webinar trainings. To schedule free help, contact the ICD-10 Posse.
We look forward to providing many valuable innovations to drive the financial performance in your practice with improved visibility and increased patient satisfaction. Please share this newsletter with everyone in your office. We appreciate your continued support and business.
A message from product & engineering
Meet your client services team
A message from your implementation team
A message from Medical Billing Services
Product roadmap: what’s on the horizon?
As part of our push to provide additional mobility tools, we will be developing tools that will provide the data when and where it’s most convenient. Look forward to added functionality to the iPhone app and support for the provider schedule and internal messages on the Apple Watch.
Over the coming months, we’ll announce additional new products and enhancements to help you prepare for ICD-10, increase mobility within your office and offer more partnerships in the Marketplace to improve your office workflow.
The ADP Way
Just over a year ago, we created the ADP Way initiative with the purpose of simplifying and making the AdvancedMD experience better for our clients. A special focus of ADP Way has been placed on improving the client experience. ADP Way initiatives have been divided into four distinct areas of focus.
- Post-implementation client experience, support & retention strategies
- Training for new clients & internal associates
- Additional self-help training resources
- An enhanced user experience with more support options, like 1:1 training, simplified products & the utilization of additional technologies
We have already made great strides in achieving a better user experience. We have successfully started a new client pilot program and completed 29 video training library (VTL) videos, with a total of 80,000 views since the ADP Way launch. We have also completed a practice management video suite, created shorter and more digestible VTL videos, and created a more collaborative internal team with the purpose of creating a positive client experience. Stay tuned for additional updates.
Best practices with AdvancedMD
Get your practice ready for ICD-10
ICD-10 implementation is nearly upon us, and with the help of AdvancedMD, you can score a perfect 10. AdvancedMD is a technology leader, with the expertise and resources, to help your practice prepare and successfully test for the upcoming ICD-10 crossover. Learn more ›
Get ICD-10 charge slip support with our mobile
We will be shipping summer updates to users of our mobile application. This upgrade will mirror and behave very similar to the ICD-10 online charge slip functionality within our practice management software. Learn more ›
5 tips on getting the most out of payer negotiations
New mandates, healthcare exchanges, and higher co-pays and deductibles are making it more difficult than ever for the private-practice physician to get paid. Swing payer negotiations in your favor. Read more
Use AdvancedInsight™ for reporting & business intelligence
Become much more productive and profitable with AdvancedInsight. Learn more ›
In addition to our new Patient Relationship Management to help you improve patient communications and easily manage patient population health, we’re delighted to offer a suite of products available in our new Marketplace.
These comprehensive products include Open Edge Integrated Payments to deliver a secure and personalized payment solution, Campaign Manager by Proximiti, a two-way patient reminder service that can email, text or call your patients on an automated basis, and eEligibility by AdvancedMD which allows you to know a patients coverage before the appointment.
Many of these products integrate with AdvancedMD software to improve practice efficiency and effectiveness.