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Rural Medical Practice Leverages Cloud Technology from ADP AdvancedMD to Deliver Better Patient Care, Strong Profitability

Pain Care Center Boosts Efficiency by 90 Percent with AdvancedMD Integrated EHR and PM Software

Salt Lake City, UT – (February 5, 2014) ADP® AdvancedMD, a leader in all-in-one, cloud electronic health record (EHR), practice management, and medical scheduling software as well as medical billing services, has been a critical partner in the strong financial success of the Pain Care Center, a busy one-physician practice in Rock Springs, Wyoming. Despite being isolated from major medical resources, Dr. Jed Shay uses advanced technology to deliver the highest level of integrated pain care services to the area population. Using ADP AdvancedMD integrated EHR and PM facilitates his practice’s profitability and provides superior patient tracking, which is key to treating pain and preventing opiate addiction.

“It behooves every physician to use technology to better their practice for the sake of patient care,” said Dr. Shay, The Pain Care Center. “Using the latest pain management devices, telepsychiatry, and a strong EHR and PM, we are able to treat our hard-working population who would otherwise need to drive an additional three hours to Salt Lake City to get these same state-of-the-art services.”

Dr. Shay’s practice uses advancements from partners HealthLinkNow and Boston Scientific, including a breakthrough technology for neural stimulation, which has the potential to eradicate opiate prescriptions, and their misuse. But it is the AdvancedMD integrated practice management and EHR solution that helps keep the practice not only viable, but thriving.

“Before I used ADP AdvancedMD we needed almost twice the man-hours and a billing service to manage submissions and account receivables, and still it took months on average to get paid,” said Dr. Shay. “Now we get paid on average within two weeks and sometimes in two days. Most importantly I’m able to stay independent.”

Dr. Shay notes that the ADP AdvancedMD PM software automatically reviews claims and prompts for when a different code could be more appropriate, or if specific codes could trigger a possible claim rejection based on carrier rules. The availability of the cloud-based EHR software that can be accessed remotely from anywhere means that he can access patient information around the clock, at his fingertips, and can instantly look up the current dosage and prescriptions of every patient, even if one calls over the weekend for additional pain medication.

“Physicians like Dr. Shay demonstrate the potential of practices that harness technology to serve the underserved and stay independent,” said Raul Villar, president, ADP AdvancedMD. “Our cloud services allow physicians in more remote locations to access the best technology available via the internet from wherever they need to work.”

AdvancedMD Resources­­­­­

  • The Pain Center video case study:
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  • Tour the AdvancedMD iPad app
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About ADP
With more than $11 billion in revenues and more than 60 years of experience, ADP® (NASDAQ: ADP) serves approximately 620,000 clients in more than 125 countries.  As one of the world’s largest providers of business outsourcing and Human Capital Management solutions, ADP offers a wide range of human resource, payroll, talent management, tax and benefits administration solutions from a single source, and helps clients comply with regulatory and legislative changes, such as the Affordable Care Act (ACA).  ADP’s easy-to-use solutions for employers provide superior value to companies of all types and sizes.  ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine, recreational vehicle, and heavy equipment dealers throughout the world.  For more information about ADP, visit the company’s Web site at

The ADP logo and ADP are registered trademarks of ADP, Inc.  All other marks are the property of their respective owners. Copyright © 2014 ADP, Inc.

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“The money I have invested in AdvancedMD is miniscule compared to the return. I have never been more efficient – ever – in my professional life as I am now.”

Jed Shay, MD
The Pain Care Center

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“[Our] patients are very well-educated and well-informed, and they want to see results quickly. The practice has to run extremely efficiently and be accessible to them. The nice thing about [AdvancedMD] is it has allowed me to be more efficient both in and out of the office. Now I don’t have to come back into the office, which is great for my family and everything else. It saves me a lot of time – probably an hour a day on the three days I work in the second office.”

Keith Berkowitz, MD
Center for Balanced Health

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Estaban Lavato, MD - La Loma Medical Center

“The best thing I ever did in private practice was getting AdvancedMD—it has liberated me.”

Estaban Lavato, MD
La Loma Medical Center

“Having integrated practice management and EHR is absolutely wonderful, you don’t have to flip back and forth between systems—all of your information is at hand when needed.”

Raju Raval, MD

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