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MedXCom

MedXcom | Medical Answering Service | AdvancedMD Partner

MedXCom is a dependable and incredibly easy-to-use automated answering service, used by thousands of healthcare providers across the country.  The HIPAA-compliant cloud-based platform helps you provide higher quality of care for your patients at a better value than your current service.

When you choose MedXCom as your answering service, your practice will enjoy features that include:

AVAILABLE 24/7, 365 DAYS
Simply forward your practice line to MedXCom whenever you want it to handle your calls; the system is always on

CUSTOMIZABLE PHONE TREE
Customize what your callers hear when you roll your lines over to MedXCom

PRACTICE-MANAGED ON-CALL CALENDAR
Your on-call schedule is managed directly from your web portal and updated in real-time; no need to contact a 3rd party

MESSAGE AND CALL RECORDINGS
All voicemails and conversations can be recorded, archived, documented and accessible to you for 23 years, thereby mitigating risk

SUPPORTS CLAIM REIMBURSEMENT
MedXCom optimizes claim reimbursement while assuring compliance to CMS guidelines

Developed for doctors by doctors.

The MedXCom app, available for iOS and Android, offers you conveniences that include:

CALLER ID PROTECTION
Call patients back with a tap of a button and all calls made out of the MedXCom system will display your practice’s public number and protect your personal callerID

TRANSFER CALL COVERAGE
Switch on-call coverage to your colleagues in real-time

VOICE-TO-TEXT TRANSCRIPTIONS
Receive voice-to-text transcriptions of your patient’s call

RECORDED MESSAGES
Listen to the urgent messages left by your patients

When you add our integration with AdvancedMD, additional features are made available exclusively to you:

  • REAL-TIME PATIENT INFORMATION: Pull PHI in real-time directly from your patient’s chart and have it display on your phone before, during or after a call
  • CALL DOCUMENTATION: Push all call details, notes, and a link to the call recording directly into your patient’s chart
  • WRITE STANDALONE PATIENT NOTES: Create standalone patient notes that automatically get pushed into your patient’s chart

Contact us to start your 30-day free trial with MedXCom.

See video below to learn more about MedXCom’s medical answering service:


Category: Mobile Solutions, Patient Engagement, Practice Operations | Software Type: EMR/EHR Software, Patient Engagement, Standalone

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