MedXCom
MedXCom is a dependable and incredibly easy-to-use automated answering service, used by thousands of healthcare providers across the country. The HIPAA-compliant cloud-based platform helps you provide higher quality of care for your patients at a better value than your current service.
When you choose MedXCom as your answering service, your practice will enjoy features that include:
AVAILABLE 24/7, 365 DAYS
Simply forward your practice line to MedXCom whenever you want it to handle your calls; the system is always on
CUSTOMIZABLE PHONE TREE
Customize what your callers hear when you roll your lines over to MedXCom
PRACTICE-MANAGED ON-CALL CALENDAR
Your on-call schedule is managed directly from your web portal and updated in real-time; no need to contact a 3rd party
MESSAGE AND CALL RECORDINGS
All voicemails and conversations can be recorded, archived, documented and accessible to you for 23 years, thereby mitigating risk
SUPPORTS CLAIM REIMBURSEMENT
MedXCom optimizes claim reimbursement while assuring compliance to CMS guidelines
Developed for doctors by doctors.
The MedXCom app, available for iOS and Android, offers you conveniences that include:
CALLER ID PROTECTION
Call patients back with a tap of a button and all calls made out of the MedXCom system will display your practice’s public number and protect your personal callerID
TRANSFER CALL COVERAGE
Switch on-call coverage to your colleagues in real-time
VOICE-TO-TEXT TRANSCRIPTIONS
Receive voice-to-text transcriptions of your patient’s call
RECORDED MESSAGES
Listen to the urgent messages left by your patients
When you add our integration with AdvancedMD, additional features are made available exclusively to you:
- REAL-TIME PATIENT INFORMATION: Pull PHI in real-time directly from your patient’s chart and have it display on your phone before, during or after a call
- CALL DOCUMENTATION: Push all call details, notes, and a link to the call recording directly into your patient’s chart
- WRITE STANDALONE PATIENT NOTES: Create standalone patient notes that automatically get pushed into your patient’s chart
Contact us to start your 30-day free trial with MedXCom.
See video below to learn more about MedXCom’s medical answering service:
