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Dr. Dave Webster

Family practice eliminates manual insurance verification and sees 15% improvement in bottom line

This active family practice found its paper-based practice management and outsourced billing solutions increasingly inadequate to meet the needs of a high turnover, high volume practice. Particular challenges included scheduling inefficiencies, eligibility verification bottlenecks, billing costs and inaccuracy, and a large volume of labs and consulting reports that required immediate attention and action. AdvancedMD was selected to address these issues, and implementation was accomplished by a former billing provider who researched the system online and set it up prior to bringing it into the office. The practice not only saw scheduling inefficiencies disappear, but workflow improvement and patient throughput increased measurably. Eligibility roadblocks were eliminated, and richer data significantly increased patient portion payment collection. FTEs required for billing decreased from three to a one, monthly costs decreased, and bottom line profitability improved by 10-15%. Providers now access all labs and reports electronically any time, anywhere, and state that “With this system, it’s actually difficult to miss an abnormal lab or not act on an abnormal value.”


One physician; two nurse practitioners


Family Medicine


Kileen, TX

Technology Profile

AdvancedMD billing and practice management systems running in a cloud-computing environment, with lab and consulting physician reports automated through the AdvancedMD integrated EHR module. Solution includes: scheduling, e-eligibility, electronic charge sheet and comprehensive claims and billing management. Users access the system securely anytime, from anywhere via an Internet-connected computer. With AdvancedMD since 2007.

Practice Highlights

Family practice medicine particularly suited to a highly mobile, military-oriented population. The practice is situated close to Ft. Hood, TX and provides services specific to this patient panel, including weight counseling, HCG and other military-related issues.

Learn how Dr. Webster runs and manages his system on a cloud-computing environment with AdvancedMD.

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Topic: EMR/EHR, Medical Billing | Content Type: Success Stories

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“With the new scheduler and EHR, we get a lot of the information up front, so when the patient comes in, unless they have something changed insurance-wise they’re already verified and ready to be taken back right away, it also makes it much easier for billing.”

Nancy Sutter
Office manager

“[Our] patients are very well-educated and well-informed, and they want to see results quickly. The practice has to run extremely efficiently and be accessible to them. The nice thing about [AdvancedMD] is it has allowed me to be more efficient both in and out of the office. Now I don’t have to come back into the office, which is great for my family and everything else. It saves me a lot of time – probably an hour a day on the three days I work in the second office.”

Keith Berkowitz, MD
Center for Balanced Health

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“Having integrated practice management and EHR is absolutely wonderful, you don’t have to flip back and forth between systems—all of your information is at hand when needed.”

Raju Raval, MD

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“If you want to be focused on your practice and not worry about infrastructure, this is it. It’s transparent, just like when I plug something into the wall I’m not worried about what the voltage is and what’s the availability; it’s just there—like AdvancedMD. It does it so well sometimes you don’t appreciate it until you really think about it.”

Judy Feingold
Occupational Therapist