The Human Side of Telehealth
eGuide
Wowing patients & improving outcomes through people-centered technology
For many practices, the steep learning curve of implementing telehealth (telemedicine) technology has been surmounted, with a healthy push from COVID-19. As it turns out, that was actually the easy part. The next big challenge?
Making telehealth work for patients, providers and staff alike in a way that improves trust, efficiencies, profitability and outcomes. These aspirations all involve humans – hence the difficulty. In this eBook we share practical human-centered approaches from experts and practices in the telehealth trenches to help you avoid some of the people-related blind spots that prevent practices from making telehealth something all humans can smile about. What’s inside:
- Step-by-step checklists: verify your practice is following best-practices protocols
- Technology overview: get educated on what the current marketplace is offering
- The human side: learn ways you and your staff can be more productive and effective
- Two points of view: get useful tips for evaluating telehealth for your staff and patients alike
- Patient walkthroughs: the empathetic way of evaluating technology for techies and low-techies
