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Patient Experience: 3 Must-have services

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Attracting and keeping patients is critical for a thriving practice but recent patient satisfaction surveys show there’s a lot of frustration out there. Private practitioners who put patient satisfaction at the top of their list are going to see their practices grow, revenue increase, and happily maintain their independence. It’s important to understand what makes patients happy to ensure that they remain under your care. This guide will identify the key front-office processes to improve and essential services to offer that will keep your patients both healthy and happy. Get some insight with our guide: “What do patients want? 3 Must-have services to keep your patients happy.”

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“With the new scheduler and EHR, we get a lot of the information up front, so when the patient comes in, unless they have something changed insurance-wise they’re already verified and ready to be taken back right away, it also makes it much easier for billing.”

Nancy Sutter
Office manager

“With AdvancedMD we got everything in one package, and the ability to ensure that we get maximum allowable Medicaid reimbursement.”

Charlotte Kientzy
Practice billing manager

“If we are waiting for a delivery or in between surgeries, we can log in, check messages or patient information and send electronic prescriptions as needed. Mobility is a good thing, and certainly being able to coordinate care with our patients from multiple locations is definitely a plus.”

Lisbeth Chang, MD
Sunrise Women’s Medical Group

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“We have seen approximately a three-fold improvement on a month-to-month basis of increased collections using AdvancedMD technology as compared to our previous technology provider. That has really been a step-change improvement with respect to the economics of the company.”

Michael Paul, CEO
Lineagen, Inc.