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Patient Experience: 3 Must-have services

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Attracting and keeping patients is critical for a thriving practice but recent patient satisfaction surveys show there’s a lot of frustration out there. Private practitioners who put patient satisfaction at the top of their list are going to see their practices grow, revenue increase, and happily maintain their independence. It’s important to understand what makes patients happy to ensure that they remain under your care. This guide will identify the key front-office processes to improve and essential services to offer that will keep your patients both healthy and happy. Get some insight with our guide: “What do patients want? 3 Must-have services to keep your patients happy.”

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“The nice thing about AdvancedMD is claims are cleared before they are forwarded to various insurance companies. We know very, very quickly if we have some defective portion on our claim.”

Dwight Romriell, DMD

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“Our workflow has diminished as far as the redundancies, having to do the back-and-click here or check on this and check on that—it’s all right there!”

Johnette Lamborne
Office manager

“With the new scheduler and EHR, we get a lot of the information up front, so when the patient comes in, unless they have something changed insurance-wise they’re already verified and ready to be taken back right away, it also makes it much easier for billing.”

Nancy Sutter
Office manager

“Everybody still does basically the same thing; they just do it in a different and better way that’s more efficient.”

Steve Wampler, MD
Greenhill Family Clinic

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