Patient Financial Engagement in a Post-COVID-19 World
7 Head-on Initiatives that Help Patients Pay (and feel good about it)
Collecting payments is a difficult part of private practice operations, but it’s also one of the most necessary parts because it is the only way to keep your clinic running. As costs for healthcare have climbed over the past several years, payers and employers have shifted more of the financial burden to patients, who have to juggle multiple financial responsibilities and often don’t prioritize paying medical bills.
Recent worldwide and national events have further exacerbated this problem. Patients who are losing their jobs, their paychecks, their savings, and perhaps also their insurance coverage, may struggle to pay for even the most necessary and basic care.
In spite of these challenges, there are things that practices can do today to engage patients in the payment process while remaining sympathetic to the financial hardships they may be facing. While some of this may be a little uncomfortable at first, these 7 best practices offer both practical and proven methods for working with patients while also taking control of your payment collection efforts.
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