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Patient Financial Engagement in a Post-COVID-19 World


7 Head-on Initiatives that Help Patients Pay (and feel good about it)

Patient Financial Engagement | AdvancedMD

Collecting payments is a difficult part of private practice operations, but it’s also one of the most necessary parts because it is the only way to keep your clinic running. As costs for healthcare have climbed over the past several years, payers and employers have shifted more of the financial burden to patients, who have to juggle multiple financial responsibilities and often don’t prioritize paying medical bills.

Recent worldwide and national events have further exacerbated this problem. Patients who are losing their jobs, their paychecks, their savings, and perhaps also their insurance coverage, may struggle to pay for even the most necessary and basic care.

In spite of these challenges, there are things that practices can do today to engage patients in the payment process while remaining sympathetic to the financial hardships they may be facing. While some of this may be a little uncomfortable at first, these 7 best practices offer both practical and proven methods for working with patients while also taking control of your payment collection efforts.

Download this free eBook to learn more. It’s part of our exclusive COVID-19 series.

Topic: Medical Billing, Patient Experience | Content Type: eGuide

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“With the new scheduler and EHR, we get a lot of the information up front, so when the patient comes in, unless they have something changed insurance-wise they’re already verified and ready to be taken back right away, it also makes it much easier for billing.”

Nancy Sutter
Office manager

“Having complete, complex reports right at your fingertips is invaluable to your practice’s health–it’s charting waters to these uncertain business times.”

Ron Rosenberg, PA
Practice Management Resource Group

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“The best thing I ever did in private practice was getting AdvancedMD—it has liberated me.”

Estaban Lavato, MD
La Loma Medical Center

“Our workflow has diminished as far as the redundancies, having to do the back-and-click here or check on this and check on that—it’s all right there!”

Johnette Lamborne
Office manager