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Patient Pleaser Triple Play for 2021


Rising patient expectations and consumerism have been significant trends prior to 2020 and have grown exponentially with what seems like a second wind through the protracted pandemic recovery.

We created this eBook to explain why patient behavior is following a consumer-behavior model. Inside you’ll learn why consumerism is being driven by escalating out-of-pocket costs and continued job and insurance turnover. We share several reasons why patients are pushing providers on patient engagement and patient satisfaction measures like never before.

We include the MGMA research for the most demanded options for improving the patient experience. Three issues rose to the top:

• Telemedicine
• Contactless payment
• Payment plans

We call this the triple play patient pleaser, and this 5-page eBook goes into great detail to explain the trends and drivers behind why patients are moving beyond the more forgiving early pandemic stop-gap approach to virtual visits, and now expect a more complete digital office experience loaded with self-help and self-service capabilities.

Triple Play Patient Pleaser for 2021 is a must-read for anyone trying to retain patient loss and grow their practice organically by offering the consumer-oriented features patients demand in 2021 and beyond. Get your free copy to learn how making improvements one step at a time will empower your practice with triple play power that can benefit everyone in your care delivery world.

Topic: EMR/EHR, Medical Billing | Content Type: eGuide

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