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Using AI to Eliminate Payer Phone Calls and Portal Queries


Medical billing employees spend dozens of minutes, if not hours, on the phone working denials and claims follow-ups each week.

Did you know this phone-based administrative work could be reduced by using AI agents to complete these time consuming, mundane tasks so your billers can focus on collections?

In collaboration with our integration partner, Outbound AI, we’ll explore how AI expands billing capacity, enhances productivity and maximizes collections while elevating the daily job experience for team members.

Learn about:

  • The costs of communicating with payers to investigate and resolve exception-based and denied claims
  • The benefits of offloading time-intensive and repetitive administrative work to AI agents, such as retrieving claim status data, obtaining EOB statements, verifying eligibilities, and calling payers and waiting on hold
  • How AI agents interact with payer phone trees (IVR systems) and, in qualified circumstances, have unscripted conversations with payer representatives
  • How conversational AI technologies are modeled for each specific payer (nothing too technical!)
  • The role of data analytics in monitoring AI agent performance and measuring ROI
  • How AI agents for payer-provider communications can result in up to 10x cost savings and 100x speed gains

Topic: Uncategorized | Content Type: Webinar

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